Chase Auto Loan Phone Number: How to Contact Chase for Auto Financing Help
If you have an auto loan through Chase — or you're exploring one — knowing how to reach their customer service team is straightforward, but the right number depends on what you're trying to do.
Chase Auto Loan Customer Service: The Main Number
Chase's primary auto loan customer service number is 1-800-336-6675. This line handles most borrower needs, including:
- Checking your current balance or payoff amount
- Making or scheduling a payment
- Asking about your interest rate or loan terms
- Requesting a payment deferral or hardship assistance
- Disputing a charge or reporting an error on your account
Hours of operation for Chase Auto are typically Monday through Friday, 8 a.m. to 8 p.m. Eastern, and Saturday from 9 a.m. to 5 p.m. Eastern — though hours can change, and it's worth confirming directly.
Other Ways to Reach Chase About Your Auto Loan
Phone isn't your only option. Chase offers several channels depending on what's faster or more convenient for your situation.
Chase Online Account (chase.com) Most routine tasks — viewing your payment history, setting up autopay, requesting a payoff quote — can be handled entirely through your online account without waiting on hold.
Chase Mobile App The Chase app allows you to manage your auto loan alongside any other Chase accounts. You can view statements, make payments, and access basic account details.
Secure Message Through your online account, you can send a secure message to Chase customer service if your question isn't urgent. This creates a written record, which is useful for loan modification requests or disputes.
In-Person at a Branch Chase has thousands of branch locations across the U.S. While branches primarily handle banking, they can assist with some auto loan inquiries and connect you with the right department.
What to Have Ready Before You Call 📋
Calling without your account information in hand can add significant time to the process. Before you dial, gather:
- Your Chase auto loan account number (found on your statement or in your online account)
- The last four digits of your Social Security number for identity verification
- Your vehicle's VIN if your question involves the vehicle itself
- A recent statement if you're disputing a charge or discussing your balance
When the General Number Isn't the Right Starting Point
Chase routes calls through an automated system, so having a clear purpose before you call helps. Some situations have more specific pathways:
| Situation | Best Starting Point |
|---|---|
| General loan questions | 1-800-336-6675 |
| Payoff quotes | Online account or phone (payoff quotes are typically valid for 10 days) |
| Payment problems or hardship | Phone — ask specifically for hardship or loss mitigation |
| GAP insurance claim | May require a separate process through the insurer, not Chase directly |
| Title release after payoff | Phone or written request; timelines vary by state |
| Dealer financing question (new loan) | Different from servicing — Chase's auto financing line for dealers differs from borrower support |
After Your Loan Is Paid Off
Once your final payment clears, Chase should release the lien on your vehicle's title. How that works — and how long it takes — depends on your state's title process.
In electronic lien states, Chase notifies the DMV electronically and the lien is removed from the state's records without a paper title being mailed. In paper title states, Chase mails the original title to you (or the state, depending on how the lien release process works there). Either way, it's worth contacting Chase after payoff to confirm the timeline and process for your state.
Variables That Shape Your Experience 🔁
How smoothly a call or account request goes often depends on factors beyond the phone number itself:
Your loan type. A direct loan originated through Chase Bank differs from a loan Chase purchased from a dealership. Dealer-originated loans that were later assigned to Chase may have different documentation trails.
Your state. Title laws, lien release timelines, and certain consumer protection requirements vary by state. Chase must follow your state's rules, which means the same request — like releasing a title — may take different amounts of time depending on where you live.
Your account standing. Borrowers in good standing with straightforward questions typically move through the phone system faster. Borrowers requesting modifications or hardship accommodations may be routed to specialized teams with different wait times.
Your loan servicer. Some Chase-branded auto loans may be serviced through third parties depending on how the loan was originated. If you're unsure who actually services your loan, your statement or the back of your coupon book will identify the servicer.
A Note on Accuracy Over Time
Phone numbers, hours, and processes at major lenders can change. Chase's website at chase.com/auto is the most reliable source for current contact information, since it reflects any updates in real time. If you're reading this after some time has passed, checking directly is always the safer approach than relying on any third-party source — including this one.
Your specific situation — the type of loan you have, your state, whether your loan was dealer-assigned or direct — shapes exactly which department can help you and what documentation they'll need.