What Enterprise hiring looks like and where to start

Enterprise hires for two main career tracks: branch operations (customer service, rental agents, management) and corporate roles (accounting, IT, human resources, marketing). Most entry-level positions are at local branches, where you rent cars to customers, process paperwork, and handle returns. You do not need prior rental experience — Enterprise trains new hires on their systems and procedures.

The company posts openings on its careers website (enterprise.com/careers), Indeed, LinkedIn, and local job boards. Branch positions are posted by location, so you search for openings near where you want to work. Corporate roles are listed separately and often require a college degree or specific work history. Response times vary: branch managers typically hear back within one to two weeks, while corporate hiring can take four to eight weeks.

Enterprise promotes from within. Most managers started as rental agents, and many corporate employees began in branches. This matters because it means your first job there can lead somewhere, and the company values people who know how the business actually works.

Key Takeaways

  • Enterprise posts branch jobs on its careers website by location, and you can explore directly without needing rental experience.
  • Entry-level branch roles include rental agent, customer service representative, and assistant manager, with starting pay that varies by location and position.
  • Corporate positions require a college degree or relevant work history and are posted separately from branch openings.
  • The company promotes from within, so starting in a branch can lead to management or corporate roles if you perform well.
  • You will need a valid driver's license, a clean driving record, and the ability to pass a background check to work at any Enterprise location.

Branch positions and what they involve

A rental agent is the most common entry point. You greet customers, explain rental options, process agreements, collect payment, and hand over keys. You also handle returns — inspecting the car, noting damage, calculating charges, and processing refunds. The job is fast-paced during peak hours (mornings, evenings, weekends) and slower during midday. You work with a point-of-sale system, a driver's license scanner, and a damage-tracking app.

An assistant manager supervises rental agents, handles scheduling, trains new staff, and manages branch inventory. You still work the counter during busy times. This role usually requires six months to a year of rental agent experience at Enterprise or similar work. Pay is higher than agent positions, and you are on the path to becoming a branch manager.

Customer service representatives answer phones, respond to emails, and handle complaints or special requests. Some branches have dedicated customer service staff; others combine this with rental agent duties. This role suits people who prefer phone and email work to face-to-face interaction.

Branch positions require you to be at least 18 years old, have a high school diploma or GED, hold a valid driver's license, and pass a background check. Some locations prefer candidates with customer service experience, but it is not required. Pay varies by location and position — rental agents typically start between $12 and $16 per hour, depending on the market and whether the branch is in a city or rural area.

Corporate and specialized roles

Enterprise corporate headquarters is in St. Louis, Missouri, but the company has regional offices in major cities. Corporate roles include accounting, finance, IT, human resources, marketing, and supply chain management. These positions typically require a bachelor's degree in a related field and one to three years of relevant work history.

The company also hires for specialized branch roles: fleet maintenance coordinators manage vehicle repairs and maintenance, sales consultants focus on corporate accounts and long-term rentals, and operations managers oversee multiple branches. These roles usually require some branch experience or a related background.

Corporate hiring moves more slowly than branch hiring because the applicant pool is larger and the vetting process is more detailed. You may interview with a recruiter, then a hiring manager, then a senior leader. The entire process can take six to twelve weeks from process to offer.

The process and interview process

For branch positions, you explore through the Enterprise careers website or Indeed. You will need your driver's license number, work history for the past five years, and references. The process itself takes about ten minutes. Some branches call candidates within a few days; others take two weeks. If you do not hear back after two weeks, call the branch directly and ask to speak with the manager.

Branch interviews are usually one-on-one with the assistant manager or branch manager. They last 20 to 30 minutes and focus on customer service experience, why you want to work there, and how you handle stress. They may ask you to role-play a customer interaction. Dress business casual (collared shirt, slacks, closed-toe shoes). Bring your driver's license and Social Security card.

If you are offered a job, you will undergo a background check and a driving record check. Enterprise uses a third-party company to run these checks, which typically take five to ten business days. You cannot start until both clear. Once cleared, you will attend an orientation (usually one day) and then begin on-the-job training with an experienced agent.

For corporate roles, the process is longer. You submit a resume and cover letter through the careers website. If selected, a recruiter calls to discuss the role and your background. If that goes well, you interview with the hiring manager, usually by phone or video. If they want to move forward, you may have a second or third interview with senior staff. Only then do you get a background check.

Pay, benefits, and advancement

Rental agent pay varies widely by location. Urban branches and airports pay more than suburban or rural locations. Starting pay typically ranges from $12 to $16 per hour, with raises after 90 days and again after one year. Assistant managers earn $16 to $22 per hour depending on location and branch size. Branch managers earn a salary, usually between $35,000 and $55,000 per year, plus a bonus based on branch performance.

Enterprise offers health insurance (medical, dental, vision), a 401(k) with company match, paid time off, and tuition reimbursement for employees pursuing a degree. Part-time employees have access to some benefits, though coverage varies. The company also offers a car rental discount for employees and their families.

Advancement depends on performance and willingness to relocate. A rental agent who performs well can become assistant manager within 12 to 18 months. An assistant manager can move to branch manager within two to three years. Branch managers can move into area manager or regional roles, overseeing multiple locations. Some people move from branch management into corporate roles in operations, training, or sales.

What Enterprise looks for in candidates

For branch positions, Enterprise prioritizes customer service skills, reliability, and a clean driving record. They want people who show up on time, handle difficult customers calmly, and take pride in their work. Prior rental or car dealership experience is a plus but not required. The company trains people on the technical side — the systems, the paperwork, the damage assessment — but they cannot train attitude or work ethic.

A valid driver's license is non-negotiable. A suspended license, multiple moving violations, or a DUI will disqualify you. Enterprise runs a driving record check as part of the background check process. They also check for felonies and misdemeanors, though not all convictions are automatic disqualifiers — it depends on the nature of the crime and how long ago it occurred.

For corporate roles, Enterprise looks for relevant education and work history, but also for people who understand the rental business. Many corporate hires have worked in branches first, which gives them credibility with field staff. If you are explore for a corporate role without branch experience, be ready to explain why you are interested in the company and what you bring to the role.

Common questions about Enterprise jobs

Many people ask whether they can work part-time. Yes — Enterprise hires part-time rental agents, especially for evenings and weekends. Part-time positions typically offer 20 to 30 hours per week. Pay is the same hourly rate as full-time, but benefits are limited. Some branches are more flexible with part-time scheduling than others, so ask during the interview.

Another common question: can you transfer between branches? Yes. After you have been with the company for at least 90 days, you can request a transfer to another location. This is useful if you move or want to work closer to home. Transfers are usually approved if the new branch has an opening and your current manager approves.

People also wonder about the dress code. Branch staff wear a collared shirt with the Enterprise logo (provided by the company), dark pants, and closed-toe shoes. You are expected to look professional because you represent the company to customers. Corporate staff follow standard business casual or business formal depending on the role and office culture.

Frequently Asked Questions

Do I need a college degree to work at Enterprise?

No. Branch positions require only a high school diploma or GED and a valid driver's license. Corporate positions do require a bachelor's degree in most cases, though some roles may consider relevant work experience in place of a degree. Ask the recruiter if you are unsure whether your background qualifies.

How long does it take to hear back after explore?

Branch positions usually get a response within one to two weeks. If you have not heard back after two weeks, call the branch directly. Corporate roles take longer — four to eight weeks is typical because the hiring process involves multiple interviews. You can follow up with the recruiter after three weeks if you have not heard anything.

What happens if I have a minor traffic violation on my record?

A single minor violation like a speeding ticket usually does not disqualify you. Enterprise looks at the overall driving record. Multiple violations, a suspended license, a DUI, or reckless driving charges are more serious and may prevent you from being hired. Ask the recruiter if you are concerned about your specific record.

Can I work at Enterprise if I have a criminal record?

It depends on the nature and age of the conviction. Enterprise conducts background checks and considers the crime, how long ago it happened, and what you have done since. Felonies are reviewed case by case. Contact the recruiter or hiring manager directly if you have a record and want to know whether you can proceed.

What is the typical schedule for a rental agent?

Schedules vary by branch and season. Most branches are open six or seven days a week, so you will work some weekends and evenings. Full-time agents typically work 40 hours per week across five days. Peak seasons (summer, holidays) may require longer hours. Ask about the specific schedule during your interview.