Enterprise's main customer service number is 1-855-266-9289, available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

This number connects you to representatives who handle reservations, changes to existing bookings, roadside information claims, and billing questions. Enterprise also operates a separate line for damage claims and insurance matters: 1-844-243-2816. Both numbers are toll-free from anywhere in the United States.

Wait times vary depending on the day and time you call. Early mornings and weekday afternoons tend to have shorter queues than evenings or weekends. If you're calling about an active rental or urgent roadside issue, mention that when the automated system asks what you need—it can route you to the right department faster.

Key Takeaways

  • Enterprise's main customer service line is 1-855-266-9289, open Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
  • Damage claims and insurance questions go to a separate number: 1-844-243-2816.
  • You can also reach Enterprise through their website chat feature or by visiting a local branch in person during business hours.
  • Having your reservation number ready before you call will speed up the process for changes or questions about an existing rental.

What you can handle by phone versus online

straightforward changes—extending your rental, adding a driver, or updating payment information—can often be done through the Enterprise website or mobile app without calling. The phone line is most useful when you need to discuss damage, negotiate a rate, cancel a reservation with questions about refunds, or work through a billing dispute.

If you're calling about a vehicle that broke down during your rental, the roadside information team on the main number can dispatch help or arrange a replacement vehicle. Have your rental agreement number and location ready. For accidents or damage discovered after you return the car, the damage claims line is the right choice.

When Enterprise's phone lines are closed

Outside of Monday to Friday, 8 a.m. to 8 p.m. Eastern time, you cannot reach a live representative by phone. On weekends and after hours, the automated system will offer to take a message or direct you to the website. For urgent issues during off-hours—such as a breakdown or accident during an active rental—look for the roadside information option in the automated menu, which may have different hours.

If you need help on a Saturday, Sunday, or evening, the Enterprise website and mobile app allow you to submit a message that a representative will respond to during business hours. Many rental locations also have after-hours phone numbers posted at the counter or on your rental agreement for emergency situations.

Regional and international contact options

The 1-855-266-9289 number serves the entire United States. If you rented from a specific Enterprise location and want to speak to that branch directly, you can find the local number on the Enterprise website by searching for the branch address. Local branches often handle straightforward questions faster than the national line.

If you rented a car outside the United States, Enterprise operates separate customer service lines in Canada, the United Kingdom, and other countries. Check your rental agreement or the Enterprise website for the correct number for your location.

What to have ready before you call

Gather your rental agreement number, driver's license number, and the phone number associated with your reservation. If you're calling about damage or an accident, have photos or a police report number if one was filed. For billing questions, have your credit card or payment method information available.

Write down the date and time of your call and the name of the representative you speak with. If the issue isn't resolved, this information helps when you follow up or escalate the matter.

Alternatives to calling

Enterprise's website includes a live chat feature during business hours, which can be faster than phone lines during peak times. The mobile app also allows you to manage reservations, add drivers, and submit damage reports with photos directly. For billing disputes or complex issues, email may create a written record that's useful if you need to escalate.

Visiting a local Enterprise branch in person works well for questions about your rental or damage claims, since staff can review your agreement and photos on the spot. Many locations are open seven days a week, which gives you options outside the phone line's weekday hours.

Frequently Asked Questions

Can I cancel my reservation by phone?

Yes. Call 1-855-266-9289 and have your reservation number ready. The representative will confirm your cancellation and explain any refund or fee that applies based on your rate type and how close you are to your rental date.

What if I was charged for damage I didn't cause?

Call the damage claims line at 1-844-243-2816 with your rental agreement number and photos of the vehicle's condition when you returned it. If you took photos at pickup and return, those are your strongest evidence. The claims team will review the damage report and your documentation.

How long does it take to get a refund after I return the car?

Refunds typically post within 7 to 10 business days after you return the vehicle, though it depends on your credit card company. If you don't see it after two weeks, call the main number with your rental agreement and payment method details.

Is there a number for roadside information if my rental breaks down?

Call 1-855-266-9289 and select the roadside information option from the automated menu. Have your rental agreement number and location ready. Enterprise will dispatch a tow truck or send a replacement vehicle depending on the situation.

Can I add an extra driver after I've already picked up the car?

Yes, but you need to call before the extra driver takes the wheel. Call 1-855-266-9289 with your reservation number. There may be an additional daily fee, and the new driver must have a valid driver's license and meet Enterprise's age and insurance requirements.