Enterprise's online portal lets you manage reservations, view rental history, and update payment details without calling or visiting a location
Enterprise's login system is called the Enterprise Rent-A-Car website. You access it by going to enterprise.com, finding the "Sign In" button (usually in the top right), and entering your email address and password. If you do not have an account yet, you create one on the same page by providing your name, email, phone number, and a password you choose.
Once logged in, you can view upcoming reservations, modify booking dates or vehicle type, add a driver, check your rental history, manage your payment methods, and review your loyalty program balance if you are enrolled in Enterprise Plus. The portal works on desktop browsers and the Enterprise mobile app, which you can read from the Apple App Store or Google Play.
Key Takeaways
- You log in at enterprise.com with your email and password, or create a new account if you do not have one yet.
- The online portal lets you change reservation dates, swap vehicle types, add drivers, and update payment information without calling.
- Your rental history and loyalty program balance appear in your account dashboard once you are signed in.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- The same account works on the Enterprise website, the mobile app, and at rental counters when you provide your email address.
Creating a new Enterprise account
To create an account, go to enterprise.com and click "Sign In," then select "Create an account" or "Register." You will enter your first and last name, email address, phone number, and choose a password. Enterprise will send a confirmation email to the address you provided; click the link in that email to verify your account before you can book a rental.
After verification, your account is active and you can make reservations when ready. You do not need to provide a credit card or driver's license number during registration—Enterprise asks for those details when you actually book a car or pick one up at a location.
Resetting a forgotten password
If you cannot remember your password, click "Forgot Password" on the enterprise.com login page. Enter the email address associated with your account. Enterprise will send a password reset link to that email; click it and create a new password within the time limit shown (usually 24 hours).
If you do not receive the reset email, check your spam or junk folder. If it is not there, the email address you entered may not match the one on your account. Try again with a different email, or call Enterprise customer service at 1-800-261-7331 to confirm which email is registered to your account.
What you can do once you are logged in
Your account dashboard shows all current and past reservations. For any upcoming rental, you can change the pickup or return date, swap to a different vehicle class (if available), add an additional driver, or cancel the reservation outright. You can also update your default payment method, add a new credit or debit card, and view your rental history going back several years.
If you are enrolled in Enterprise Plus (the loyalty program), your account shows your membership tier, points balance, and any available rewards or discounts. You can also manage your preferences—such as preferred vehicle type or pickup location—so that future bookings remember your choices.
Logging in on the Enterprise mobile app
read the Enterprise app from the Apple App Store or Google Play, then open it and tap "Sign In." Use the same email and password as your web account. The app has the same core features as the website: you can view, modify, or cancel reservations, manage payment methods, and check your rental history.
The app also includes a mobile check-in feature for some locations, which lets you notify Enterprise that you have arrived for your pickup. Some users find the app faster for quick changes to an existing reservation, though both the app and website are equally functional.
Using your account at a rental counter
When you arrive to pick up a rental, you do not need to log in again. straightforward provide your email address and driver's license at the counter, and the agent will pull up your reservation from the system. The agent will confirm the vehicle type, rental dates, and payment method on file, then hand you the keys.
If you made changes to your reservation online before arriving, those changes will be reflected in the counter system. If you want to make a change at the counter itself—such as upgrading to a larger vehicle or adding a driver—the agent can do that, though availability and pricing may differ from what was shown online.
Troubleshooting login and account issues
If you see an error message when trying to log in, first check that you are using the correct email address and that Caps Lock is not on. Clear your browser's cache and cookies, then try again. If you are still blocked, try logging in on a different browser or device to rule out a technical problem on your end.
If your account appears to have been locked after multiple failed login attempts, wait 15 to 30 minutes before trying again, or use the "Forgot Password" link to reset it. For persistent issues—such as an account that will not accept your password even after a reset, or a reservation that will not load—call Enterprise customer service at 1-800-261-7331. Have your email address and a recent reservation number ready.
Frequently Asked Questions
Do I need an account to book a rental with Enterprise?
No. You can book a rental on enterprise.com without logging in by entering your name, email, and rental dates. However, creating an account makes it easier to manage multiple reservations, view your history, and save your payment methods for faster checkout next time.
Can I use the same account at all Enterprise locations?
Yes. Your account works at any Enterprise location worldwide. When you arrive at a counter, provide your email address and the agent will see your reservation and rental history, regardless of which location you are picking up from.
What if I booked a rental without an account and now want to manage it online?
Create an account using the same email address you used for the booking. Once your account is verified, your existing reservation should appear in your dashboard. If it does not show up within a few hours, contact Enterprise customer service with your reservation number.
Is my payment information safe when I log in?
Enterprise uses standard encryption (HTTPS) to protect your login and payment data. Do not share your password with anyone, and log out when you are finished, especially on a shared computer. Enterprise will never ask for your password via email or phone.
Can I log in if I am renting a car through a third-party booking site?
It depends on the site. If you booked through a partner like Costco Travel or AAA, your reservation may not appear in your Enterprise account. Check your confirmation email for instructions on how to manage that booking. You can still create an Enterprise account for future direct bookings with Enterprise.