Enterprise's online rental process in Pembroke Pines
Enterprise's website lets you search for available vehicles, set your rental dates and times, and complete your reservation from home. You visit Enterprise.com, enter Pembroke Pines as your location, pick your dates, and the site shows you what cars are available at that branch and the total cost before you book. You'll need a valid driver's license, a credit or debit card, and proof of insurance to finish the reservation.
The Pembroke Pines Enterprise location is at 1900 North Flamingo Road, Pembroke Pines, FL 33028. When you book online, you choose whether to pick up at that address or have the car delivered. Most online reservations can be completed in under five minutes if you have your driver's license and payment method ready.
Key Takeaways
- You can reserve a car on Enterprise.com by entering Pembroke Pines as your location, selecting your dates, and choosing a vehicle from available inventory.
- Online reservations require a valid driver's license, a credit or debit card, and proof of insurance before you can complete the booking.
- You must pick up your reserved car at the Pembroke Pines branch location or arrange delivery through the website at the time of booking.
- The total rental cost, including taxes and fees, appears on the confirmation screen before you finalize your reservation.
- You can modify or cancel most online reservations through your confirmation email or by calling the Pembroke Pines branch directly.
What you need before you start the online reservation
Have your driver's license ready and visible. Enterprise will ask for your license number, state of issue, and expiration date during the booking process. Your license must be valid on the day you pick up the car.
Bring a credit or debit card. Enterprise holds a deposit on your card at the time of reservation and charges the full rental amount when you pick up the vehicle. Some cards may show a temporary hold that releases after your rental ends.
Know your insurance details. You'll need to tell Enterprise whether you have your own auto insurance, are using a credit card's rental coverage, or want to purchase Enterprise's damage waiver. This information goes into the reservation and affects your final cost.
Step-by-step: completing your online reservation
Go to Enterprise.com and click the "Reserve a Car" button. Enter "Pembroke Pines, FL" in the location field. The site will show you the specific branch address and phone number.
Select your pickup date and time, then your return date and time. Enterprise charges by the day, so a one-day rental that you pick up at 9 a.m. and return at 5 p.m. the same day counts as one full day. If you need the car for fewer hours, ask about hourly rates when you call the branch.
Choose your vehicle type from the available options. Enterprise shows you the make and model, fuel type, and estimated mileage allowance. The price shown includes taxes and fees for Florida. Select the car you want and proceed to checkout.
Enter your personal information: full name, email address, and phone number. Provide your driver's license details and your home address. Enterprise uses this to verify your identity at pickup.
Select your insurance coverage. You can decline coverage if you have your own auto insurance or credit card coverage, or you can purchase Enterprise's damage waiver. The cost appears before you confirm.
Review your confirmation screen, which shows the vehicle, pickup and return times, location, total cost, and your reservation number. Write down or save this number — you'll need it at pickup or if you call the branch to make changes.
What happens after you book online
Enterprise sends a confirmation email to the address you provided. This email contains your reservation number, the branch phone number, pickup instructions, and a link to modify or cancel your reservation. Check this email for any special instructions from the Pembroke Pines branch.
You can arrive at the branch a few minutes before your scheduled pickup time. Bring your driver's license, the credit card you used to book, and proof of insurance. The staff will verify your reservation, inspect the vehicle with you, and explain the fuel and mileage policy.
If you need to change your pickup date, time, or vehicle type, you can do so through the link in your confirmation email or by calling the Pembroke Pines branch at the number provided. Changes are usually free if you modify before your pickup time, but cancellation policies vary depending on the rate you booked.
Pickup and return at the Pembroke Pines location
The Pembroke Pines branch is open Monday through Friday 7 a.m. to 6 p.m., Saturday 9 a.m. to 4 p.m., and Sunday 10 a.m. to 3 p.m. These hours can change, so check the branch page on Enterprise.com before you go. If you need to pick up outside these hours, call the branch to ask about after-hours options.
At pickup, the staff will walk around the car with you and note any existing damage on the rental agreement. Take photos of the vehicle's condition if you want your own record. Ask about the fuel policy — most Enterprise rentals require you to return the car with a full tank or pay for fuel at their rate.
When you return the car, bring it to the same Pembroke Pines location during business hours. The staff will inspect it, check the mileage and fuel level, and process your return. Your final charge appears on your credit card within a few days.
Delivery and one-way rental options
Enterprise offers delivery to your home or workplace in the Pembroke Pines area for an additional fee. During your online reservation, select "Delivery" as your pickup method and enter your delivery address. The website will tell you whether delivery is available for your dates and show you the delivery cost.
One-way rentals — picking up in Pembroke Pines and returning to a different Enterprise location — are available through the website. Enter your return location when you search for cars, and Enterprise will show you the cost difference. One-way fees vary depending on the distance and vehicle type.
Troubleshooting common online booking issues
If the website says no cars are available for your dates, try adjusting your pickup or return time by an hour or two. Availability changes throughout the day as other customers book and return vehicles. You can also call the Pembroke Pines branch directly at the number on Enterprise.com to ask about vehicles that may not be showing online.
If your credit card is declined during booking, check that the card is not expired and that you have available credit. Some banks flag rental car charges as unusual activity — call your bank to confirm the transaction is allowed, then try booking again.
If you don't receive a confirmation email within 15 minutes, check your spam folder. If it's not there, log into your Enterprise account on the website using your email address and look for your reservation under "My Bookings." You can also call the Pembroke Pines branch with your driver's license number to confirm your reservation exists.
Frequently Asked Questions
Can I book a car online and pick it up the same day?
Yes, if the Pembroke Pines branch has availability. You can book online and pick up the same day as long as you complete your reservation before the branch closes. For same-day pickups, call the branch directly to confirm a car is available before you book online.
What if I need to cancel my online reservation?
You can cancel through the link in your confirmation email or by calling the Pembroke Pines branch. Cancellation policies depend on the rate you booked — some rates are free to cancel up to 24 hours before pickup, while others may have fees. Check your confirmation email for the specific cancellation terms for your reservation.
Do I have to pay for the full rental when I book online?
No. Enterprise holds a deposit on your credit card at booking but charges the full amount when you pick up the car. The final charge may be higher or lower depending on fuel, mileage, or damage, which are assessed at return.
Can I add a second driver after I book online?
Yes. You can add an additional driver at pickup or by calling the Pembroke Pines branch before you pick up the car. Additional drivers must have a valid driver's license and may be subject to an extra fee depending on Enterprise's current policy.
What if the car I reserved is not available when I arrive for pickup?
Enterprise will offer you a vehicle in the same class or larger at no extra charge. If you want a specific vehicle type, call the branch a day before pickup to confirm it's available. Your reservation guarantees a car in your chosen class, not a specific make or model.