What Enterprise looks for when hiring

Enterprise hires for roles across rental locations, customer service, management, and corporate offices. The company looks for people who can handle customer interactions under pressure, manage money accurately, and work flexible schedules including weekends and holidays. Most entry-level positions require a high school diploma or equivalent, a valid driver's license with a clean driving record, and the ability to pass a background check.

Customer-facing roles—rental agents, sales consultants—make up the bulk of Enterprise hiring. These positions involve explaining rental terms, processing paperwork, handling payments, and managing vehicle inventory. You'll need to be comfortable with computers, able to read and explain contracts, and willing to work in a fast-paced environment where customers are often stressed or in a hurry.

Enterprise also hires for operations, maintenance, and management tracks. Operations roles handle vehicle logistics and fleet management. Maintenance positions require mechanical knowledge and certification. Management roles typically come after you've worked in a rental location and shown you can lead a team and meet sales targets.

Key Takeaways

  • Enterprise posts most job openings on their careers website (enterprise.com/careers) and you can filter by location, job type, and experience level.
  • Entry-level rental agent positions require a high school diploma, valid driver's license, and a background check, but no prior rental or sales experience.
  • The hiring process typically includes an online process, phone or in-person interview, and a background check that takes one to two weeks.
  • Enterprise promotes from within, so starting as a rental agent can lead to supervisor, manager, or corporate roles if you meet performance targets.
  • Pay varies by location and role, but entry-level rental agents typically earn hourly wages plus commission on sales and insurance products.

Where to find Enterprise job openings

Enterprise posts all open positions on enterprise.com/careers. You can search by job title, location, or job category. The site lets you narrow results to entry-level positions, which is useful if you're starting out. You can also set up job alerts so new postings in your area come to your email.

You can also explore directly at your local Enterprise location. Walk in during business hours, ask to speak with the manager, and express interest in working there. Many managers keep applications on file and call candidates when positions open. This approach works especially well if you're flexible about timing and willing to start quickly.

Third-party job boards like Indeed, LinkedIn, and Glassdoor also list Enterprise openings, but explore through the official Enterprise careers site is faster because your process goes directly into their system without a middleman.

What the process and interview process looks like

The online process asks for your work history, education, driver's license number, and references. Enterprise will verify your driving record with your state's motor vehicle department, so make sure the information is accurate. The process takes 15 to 20 minutes to complete.

If your process passes the initial review, you'll hear from a recruiter or the local manager by phone or email within one to two weeks. The phone interview is usually brief—10 to 15 minutes—and covers why you're interested in the job, your availability, and whether you have reliable transportation. They may also ask about your experience handling money or working with customers.

If you move forward, you'll be invited for an in-person interview at the location where you'd work. Bring your driver's license, Social Security card, and two references. The interview typically lasts 30 to 45 minutes and involves the manager or assistant manager asking about your customer service experience, how you handle conflict, and your willingness to work weekends and holidays. Some locations include a brief computer skills test or a scenario-based question about how you'd handle a difficult customer.

After the interview, Enterprise runs a background check, which includes a criminal history search and a driving record review. This step takes one to two weeks. Once the background check clears, you'll receive a job offer and a start date.

Pay, benefits, and scheduling at Enterprise

Entry-level rental agents earn an hourly wage that varies by location and local labor market. Most positions also include commission on rental sales and insurance products sold during your shift. Your total pay depends on how many rentals you process and how many add-ons you sell, so earnings vary week to week.

Enterprise offers benefits to full-time employees, typically including health insurance, dental and vision coverage, a 401(k) retirement plan with company match, and paid time off. Part-time employees may receive limited benefits depending on hours worked and local policy. The company also offers tuition reimbursement for employees pursuing degrees or certifications related to their role.

Scheduling is flexible in the sense that Enterprise works with your availability, but the job requires weekend and holiday coverage. Most locations operate seven days a week, and staffing rotates so that someone is always available. When you're hired, you'll discuss your availability and preferred schedule, but you should expect to work at least some weekends and holidays, especially during busy travel seasons.

Career paths and advancement at Enterprise

Enterprise promotes from within. Most managers and corporate employees started as rental agents. After six months to a year in a rental location, strong performers are considered for supervisor or assistant manager roles. These positions involve training staff, managing inventory, handling customer complaints, and meeting location sales targets. Pay increases significantly at this level, and you move toward salary-based compensation rather than hourly plus commission.

From assistant manager, you can advance to location manager, area manager, or move into corporate roles in human resources, finance, operations, or marketing. The company also has a management training program for college graduates that accelerates advancement. If you have a degree in business, finance, or a related field, you can explore directly to this program and skip the rental counter.

Enterprise also hires for specialized roles in vehicle maintenance, fleet operations, and corporate support. If you have mechanical certification or IT skills, you can pursue those tracks without starting at the rental counter.

What to know about the background check and driving record

Enterprise requires a clean driving record because you'll be moving rental vehicles and test-driving cars with customers. A "clean" record typically means no major violations in the past three to five years. Minor speeding tickets usually don't disqualify you, but DUIs, reckless driving, or multiple at-fault accidents will. Enterprise pulls your official driving record from your state's motor vehicle department, so there's no hiding violations.

The background check also includes a criminal history search. Misdemeanors and felonies are reviewed on a case-by-case basis. Enterprise considers the nature of the crime, how long ago it occurred, and whether it's relevant to the job. A theft conviction, for example, is more likely to disqualify you from a position handling customer payments than a drug possession charge from 10 years ago, but both are reviewed.

If you have concerns about your record, be honest about it during the interview. Lying or omitting information on the process is grounds for when ready rejection, even if the issue itself wouldn't have disqualified you. If you're unsure whether something will be a problem, ask the recruiter directly.

Common reasons candidates don't get hired

The most common reason is a poor driving record. If you have recent accidents, moving violations, or a suspended license, Enterprise will not hire you for a position that involves driving. A second common reason is failing the background check due to recent criminal activity or dishonesty on the process.

Availability is another factor. If you can't work weekends or holidays, or if you need a very rigid schedule, Enterprise may not be the right fit. The job requires flexibility, and locations need coverage across all operating hours.

During the interview, lack of customer service experience or poor communication skills can hurt your chances. Enterprise wants people who can stay calm with frustrated customers and explain rental terms clearly. If you struggle to make eye contact, speak clearly, or answer questions directly, the interviewer may doubt you can handle the role.

Finally, some candidates don't follow up or miss their interview appointment. Enterprise moves quickly and hires people who show genuine interest and reliability. If you're offered an interview, confirm you'll be there and show up on time.

Frequently Asked Questions

Do I need prior rental or sales experience to work at Enterprise?

No. Most entry-level rental agent positions require no prior experience. Enterprise trains you on their systems, rental procedures, and sales techniques. Customer service experience—retail, food service, or hospitality—is helpful but not required. What matters is your willingness to learn and your ability to interact professionally with customers.

How long does it take to hear back after explore?

If you explore online, expect to hear back within one to two weeks if your process passes the initial review. If you explore in person at a location, the manager may interview you on the spot or call you within a few days. Timing depends on how urgently the location needs to fill the position.

What should I wear to the interview?

Business casual is appropriate—dress pants or khakis, a button-up shirt or blouse, and closed-toe shoes. You don't need a suit, but you should look professional and neat. Enterprise is a corporate company, and they want to see that you take the opportunity seriously.

Can I work part-time at Enterprise?

Yes. Enterprise hires both full-time and part-time employees. Part-time positions typically offer fewer hours and limited benefits, but they're a good option if you're a student or have other commitments. Discuss your availability during the process and interview process.

What happens if I get hired but then fail the background check?

The job offer is contingent on passing the background check. If something comes up during the check that disqualifies you, Enterprise will withdraw the offer. This is why honesty on the process is critical—if you disclose an issue upfront, Enterprise can make an informed decision before investing time in training you.