Enterprise has multiple locations across Phoenix, and you can reserve online, by phone, or in person

Enterprise operates around 20 locations in the Phoenix metropolitan area, with branches in central Phoenix, Scottsdale, Tempe, Mesa, and the airport. You can reserve a vehicle through their website (enterprise.com), by calling 1-800-RENT-A-CAR, or by walking into any Phoenix location. Most airport and downtown locations are open early morning through evening, though hours vary by branch.

When you arrive to pick up your car, bring a valid driver's license, a credit card in your name, and proof of insurance (your own policy or Enterprise's coverage). If you're under 25, Enterprise charges an additional daily fee—the amount depends on your age and the vehicle class. Drivers under 21 cannot rent from Enterprise in most states, including Arizona.

The rental agreement itself is straightforward: you're responsible for any damage beyond normal wear, fuel costs if you don't return the car full, and any traffic or parking violations incurred during the rental period. Enterprise's damage waiver (called Loss Damage Waiver, or LDW) covers most collision damage if you purchase it, though your personal auto insurance or credit card may already cover rentals—check before you pay for duplicate coverage.

Key Takeaways

  • Enterprise has roughly 20 Phoenix-area locations, including the airport, and you can book online, by phone, or walk in without a reservation.
  • You need a valid driver's license, a credit card in your name, and proof of insurance; drivers under 25 pay an extra daily fee.
  • Your personal auto insurance or credit card coverage may already cover rental cars, so verify before purchasing Enterprise's damage waiver.
  • Return the car with a full fuel tank to avoid fuel surcharges, and inspect the vehicle for existing damage before you drive away.

What to bring and what to expect at pickup

Enterprise requires a credit card in your name at pickup—they will place a hold on it to cover potential damage or fuel charges, but the hold is released once you return the car undamaged and with a full tank. Debit cards are not accepted as the primary payment method, though some locations may accept them with additional requirements like a deposit.

When you arrive, the agent will walk you around the vehicle and note any existing scratches, dents, or damage on the rental agreement. This is your chance to point out anything you didn't cause. Take photos or video of the car's condition on your phone if you want a record. The agent will also explain the fuel policy: most Enterprise rentals require you to return the car with a full tank, or you'll be charged a premium per gallon for fuel they add.

Ask about the mileage policy before you leave the lot. Some Enterprise rentals include unlimited miles; others have a daily mileage limit with overage charges. Airport and one-way rentals sometimes have different terms than local, same-location returns.

Damage waivers and insurance coverage

Enterprise's Loss Damage Waiver (LDW) is optional but costs roughly $15 to $25 per day depending on the vehicle type and your location. It covers most collision damage, though it typically does not cover glass, tires, undercarriage damage, or theft. Before you buy it, check whether your personal auto insurance covers rental cars—most policies do, and your credit card may offer rental coverage as well.

If you decline the waiver and cause damage, you are responsible for repair costs. Enterprise will bill you directly or through your credit card. Damage claims can take weeks to process, and you may be charged for the car's loss of use while it's being repaired. If you're unsure whether your insurance covers rentals, call your insurer before you pick up the car—a five-minute call can save you hundreds of dollars.

Enterprise also offers roadside information coverage, which covers towing and lockout service. This is separate from the damage waiver and costs a few dollars per day. If you're renting in an unfamiliar area or driving long distances, it may be worth the cost.

Returning the car and avoiding extra charges

Return the car to the same location where you rented it unless you booked a one-way rental to a different city. Most Phoenix Enterprise locations accept returns during business hours, and some have after-hours drop-off options—ask when you pick up the car. Late returns are charged at the daily rate, sometimes with a penalty, so plan to return it on time.

Fill the fuel tank completely before you return it. Enterprise charges a premium per gallon if you return it partially empty—this is usually more expensive than filling it yourself at a gas station. Keep your receipt from the fuel pump to show the agent if there's any question about the tank level.

Inspect the car for any new damage before you hand over the keys. If you caused damage during the rental, report it to the agent when ready so they can document it while you're present. If you don't report damage and Enterprise discovers it later, they may charge you without your input on repair costs.

One-way rentals and airport locations

Enterprise allows one-way rentals between Phoenix locations and other Arizona cities, as well as to some out-of-state destinations. One-way rentals typically cost more than a local round-trip because Enterprise has to move the car back to its home location. The fee varies based on distance and demand.

If you're renting at Phoenix Sky Harbor International Airport, expect slightly higher daily rates than downtown Phoenix locations. Airport rentals also include a facility fee and taxes specific to airport operations. The airport location is open early for arriving passengers and stays open late for departures, making it convenient if you're flying in or out.

Age restrictions and additional driver fees

Enterprise rents to drivers 21 and older in Arizona, though drivers under 25 pay a daily surcharge that can range from $10 to $25 depending on the vehicle class and location. Drivers 25 and older pay the base rate with no age surcharge. If you're under 21, you cannot rent from Enterprise in Arizona.

Additional drivers—anyone else who will operate the car—must be present at pickup and provide their own valid driver's license. Enterprise charges a daily fee for each additional driver, usually $2 to $5 per day. Spouses or domestic partners may be exempt from the additional driver fee at some locations, so ask when you reserve.

Frequently Asked Questions

Can I modify or cancel my Enterprise reservation?

Yes. You can modify your reservation online, by phone, or at the rental location. Cancellations made at least 24 hours before your pickup date typically have no penalty. Cancellations within 24 hours may incur a fee depending on your rate type. Check your confirmation email for the specific terms of your reservation.

What happens if I return the car with damage I didn't cause?

Report it to the agent at pickup so it's documented on your agreement. Take photos of any existing damage before you drive away. If you return the car and damage appears that wasn't noted at pickup, contact Enterprise when ready with photos and your rental agreement number to dispute the charge.

Can I rent an Enterprise car if I don't have a credit card?

Enterprise requires a credit card in your name for the security deposit. Debit cards are not accepted as the primary payment method at most locations. Contact your local Phoenix Enterprise branch to ask whether they accept alternative payment arrangements, as policies vary by location.

Do I have to buy Enterprise's damage waiver if I have my own insurance?

No. If your personal auto insurance or credit card covers rental cars, you do not need to purchase Enterprise's waiver. Call your insurer before pickup to confirm your coverage limits and any deductibles that explore to rentals.

What if I'm charged for damage after I return the car?

Enterprise will contact you by phone or email with photos and a repair estimate. Review the charges against your pickup agreement to confirm the damage wasn't pre-existing. If you dispute the charge, contact Enterprise's customer service with your rental agreement number and any photos you took at pickup. You have the right to see the actual repair invoice before you pay.