Enterprise locations and hours in the Phoenix area

Enterprise operates rental counters at Phoenix Sky Harbor International Airport (PHX) and at multiple off-airport locations throughout the Phoenix metropolitan area. The airport location is open during all flight operations, typically 5 a.m. to midnight daily. Off-airport locations—in central Phoenix, Scottsdale, Tempe, Mesa, and other surrounding cities—generally operate Monday through Friday 7:30 a.m. to 6 p.m., Saturday 9 a.m. to 5 p.m., and Sunday 10 a.m. to 4 p.m., though hours vary by branch.

You can find the specific address and hours of the nearest Enterprise location by visiting Enterprise's website and entering your Phoenix zip code, or by calling 1-800-RENT-A-CAR. If you need a car outside standard business hours, the airport location is your most reliable option. Some off-airport branches offer after-hours key drop-off for returns, but you cannot pick up a vehicle after closing time at those locations.

Key Takeaways

  • Enterprise requires a valid driver's license, proof of insurance, and a credit card in your name to rent a vehicle in Phoenix.
  • The Phoenix Sky Harbor Airport location is open during all flight hours, while off-airport branches keep standard business hours that vary by location.
  • You can reserve a car online, by phone, or in person, and reservations typically hold your rate for 48 hours.
  • One-way rentals from Phoenix to other Arizona cities or out of state are available but may carry additional fees depending on the destination.
  • Enterprise's damage waiver and roadside information are optional add-ons; your personal auto insurance or credit card may already cover rental cars.

What you need to bring to rent a car

Enterprise requires three documents at the rental counter: a valid driver's license (state ID or passport for non-US residents), proof of insurance, and a credit card in your own name. The credit card is used to hold a deposit and process the rental charge—debit cards are not accepted as the primary payment method, though some locations may accept them with additional requirements like a larger deposit.

If you are under 25, Enterprise charges a daily underage driver fee (typically $15 to $25 per day depending on your age) in addition to the base rental rate. Drivers under 21 are not permitted to rent from Enterprise in Arizona. If you are renting with someone else's insurance or credit card, bring that person's documents as well, and be prepared to add them as an authorized driver on the contract.

Making a reservation and choosing a vehicle class

You can reserve a car through Enterprise's website, mobile app, or by calling 1-800-RENT-A-CAR. Online and app reservations let you see available vehicle classes and lock in a rate when ready. When you book, you choose a car class (economy, compact, midsize, SUV, truck, or premium) rather than a specific vehicle—the exact model you receive depends on what is available when you arrive.

Reservations typically hold your quoted rate for 48 hours. If you need to modify or cancel, do so through the same channel where you booked. Cancellations made at least 24 hours before your pickup time usually have no penalty. If you show up without a reservation, Enterprise will rent you a car at the current walk-in rate, which is often higher than the advance-booking rate.

Understanding rental costs and optional coverage

Your rental bill includes the base daily or weekly rate, taxes (Arizona sales tax plus Maricopa County rental tax), and any optional add-ons you choose. The base rate varies by vehicle class, season, and demand—summer and spring training season (February through April) are typically more expensive than fall and winter. A one-week rental is usually cheaper per day than a one-day rental for the same car class.

Enterprise offers a damage waiver (called Loss Damage Waiver or LDW) that removes your financial responsibility for collision damage to the rental car. This is optional and costs roughly $15 to $25 per day. Before purchasing it, check whether your personal auto insurance or credit card rental coverage already protects you—many policies do, and buying duplicate coverage wastes money. Roadside information (lockout service, fuel delivery, tire changes) is also optional and typically costs $5 to $10 per day.

One-way rentals and returning your car

Enterprise allows one-way rentals within Arizona and to neighboring states. If you rent in Phoenix and return in Flagstaff, Tucson, Las Vegas, or California, you will pay a one-way fee in addition to the daily rental rate. The fee depends on the distance and destination—returning to a nearby Phoenix suburb costs less than returning to another state. Call Enterprise or check the website to see the one-way fee for your specific route before booking.

When you return the car, bring it to the same location where you rented it (or the one-way destination you selected). Return the vehicle with a full fuel tank unless you purchased Enterprise's fuel service, which pre-charges you for a full tank at a per-gallon rate. Inspect the car with the attendant before leaving to document its condition and avoid disputes over damage charges. Keep your rental agreement and receipt for your records.

Dealing with damage claims and disputes

If Enterprise charges you for damage after you return the car, you have the right to dispute the charge. Request itemized photos and repair estimates from Enterprise before paying. If you purchased the damage waiver, the charge should be waived—contact Enterprise when ready if they try to bill you anyway. If you did not purchase coverage and believe the damage was pre-existing or not your fault, provide Enterprise with written evidence (photos you took at pickup, witness statements, or police reports if applicable).

Enterprise's corporate office can be reached at 1-800-RENT-A-CAR if a local branch will not resolve a dispute. Keep all documentation—your rental agreement, photos, receipts, and correspondence—in case you need to dispute a charge with your credit card company or pursue a claim through small claims court.

Frequently Asked Questions

Can I rent a car at Phoenix Sky Harbor Airport without a reservation?

Yes, Enterprise accepts walk-in rentals at the airport location during all operating hours. However, walk-in rates are typically higher than advance-booking rates, and vehicle availability is not may provide during peak travel times. Booking ahead online or by phone usually saves money and ensures the car class you want is available.

What happens if I return the car late?

Late returns are charged at the daily rate for each additional day or partial day. If you are running late, call the rental location as soon as possible—some branches may waive a small grace period (typically 29 minutes) if you notify them. Repeated late returns can result in higher rates on future bookings.

Do I need to buy insurance if my credit card covers rental cars?

Not necessarily. Many credit cards include rental car damage coverage at no extra cost. Before your trip, contact your credit card issuer to confirm the coverage applies in Arizona, what the deductible is, and whether it covers theft and liability. If your card covers collision damage, you do not need to purchase Enterprise's damage waiver.

Can I add a second driver to my rental?

Yes. Additional drivers must present a valid driver's license at the rental counter and be added to the contract. Enterprise does not charge extra for a spouse or family member, but does charge the underage fee for any driver under 25. Drivers not listed on the contract are not covered by the rental agreement or insurance.

What if I need to extend my rental after I pick up the car?

Call the Enterprise location where you rented the car as soon as you know you need more time. Extensions are usually approved if the vehicle is available, and you will be charged the current daily rate for the additional days. Extending by phone is faster and more reliable than showing up at the counter on your return date.