What Enterprise offers at Phoenix locations

Enterprise operates multiple rental counters across the Phoenix metro area, including locations at Phoenix Sky Harbor International Airport, downtown Phoenix, and neighborhood branches in Scottsdale, Tempe, and Mesa. You can pick up a car at one location and return it to another within the Phoenix area, though returning to a different city typically costs more. Enterprise's fleet includes economy cars, SUVs, trucks, and vans, with prices varying by vehicle type, season, and how far in advance you book.

The main Phoenix Sky Harbor location is open during all airport operating hours. Off-airport branches have standard business hours, usually 7 a.m. to 6 p.m. on weekdays and shorter weekend hours. If you need a car outside those times, the airport location is your best option, though you'll pay airport facility charges on top of the rental rate.

Enterprise does not require you to be a member of any loyalty program to rent, but their membership program (Enterprise Plus) waives some fees and can lower rates if you rent frequently. You can join free when you book or at the counter.

Key Takeaways

  • Enterprise has rental counters at Phoenix Sky Harbor Airport and in neighborhoods throughout the metro area, with airport locations open during all flight hours.
  • You will need a valid driver's license, proof of insurance or the option to purchase Enterprise coverage, and a credit card in your name at pickup.
  • Returning a car to a different location than where you picked it up usually costs extra, so confirm the one-way fee before you book.
  • Enterprise's rates change based on demand and how far ahead you book, so checking the price a few days before your trip can show you whether rates are rising or falling.
  • If you damage the car, you are responsible for repair costs unless you purchased damage coverage at rental or through your own insurance.

Documents and requirements for pickup

Bring your valid driver's license to the counter. Enterprise will scan it and verify your driving record. If your license is suspended, expired, or from outside the United States, you may not be able to rent, so check your license status before you book.

You must provide proof of insurance at pickup. This can be your personal auto insurance card, your employer's fleet policy if you drive a company vehicle, or a credit card company's rental coverage (some cards include this automatically). If you don't have insurance or don't want to use it, Enterprise will sell you a damage waiver and liability coverage for the rental period. The cost varies but typically runs $15 to $30 per day depending on the vehicle and coverage level.

Bring a credit card in your own name. Enterprise will place a hold on the card for the rental amount plus a deposit (usually $200 to $500 depending on the car). The hold is released when you return the vehicle, but it can take several days to clear with your bank. Debit cards are usually not accepted, and some locations may not accept prepaid cards.

If you are under 25, Enterprise will rent to you but will charge an additional daily fee, typically $15 to $25 per day. This fee is not negotiable and applies even if you have a clean driving record.

How to book and what prices include

You can book online at Enterprise.com, by phone at 1-800-261-7331, or in person at any Phoenix location. Online booking usually shows the lowest rates and lets you lock in a price before you arrive. When you book, you'll choose your pickup location, date, time, and return location and date. The quoted price includes the base rental rate and Arizona state taxes (currently 5.6% statewide, though some cities add local taxes).

The quoted price does not include damage coverage, liability coverage, fuel charges, or airport facility fees (if you're renting at Sky Harbor). Damage coverage and liability are optional unless your insurance doesn't cover rentals. If you decline all coverage and damage the car, you pay for repairs out of pocket.

Fuel is sold on a "full-to-full" basis: you pick up the car with a full tank and return it full, or you pay Enterprise's per-gallon rate for any missing fuel. Returning the car on empty is the most expensive option. Gas stations near Phoenix Sky Harbor and downtown are straightforward to find, but neighborhood locations may require you to search for a station before returning.

If you book through a third-party site like Kayak, Expedia, or Autoslash, the price may be lower, but you'll still need to provide your own insurance information and credit card at the counter. Third-party bookings can sometimes cause confusion about what's included, so read the fine print and call Enterprise directly if anything is unclear.

Pickup and return procedures

Arrive at least 15 minutes before your scheduled pickup time. At the counter, the agent will verify your license, insurance, and credit card, then walk you through the rental agreement. Read the agreement carefully—it lists the vehicle's condition, mileage, fuel level, and what you're responsible for if the car is damaged or stolen.

The agent will show you the car and point out any existing damage (dents, scratches, stains). If you see damage that isn't noted on the agreement, tell the agent when ready and ask them to document it. Take photos of the car's condition with your phone before you leave the lot. This protects you if Enterprise later claims you caused damage you didn't.

When you return the car, drive it to the return location and park in the designated area. An agent will inspect the car for damage, check the mileage and fuel level, and process your return. If the car has new damage, the agent will photograph it and explain your options for paying the repair cost. If you purchased damage coverage, the coverage applies and you pay only the deductible (usually $0 to $1,000 depending on what you bought). If you didn't purchase coverage, you are responsible for the full repair bill.

Your rental agreement will show the final charges. If you used a credit card, the hold will be released and the actual charge will post within a few days. Keep your receipt and agreement for your records in case questions come up later.

One-way rentals and location transfers

If you need to pick up a car in Phoenix and return it in a different city—Flagstaff, Las Vegas, Tucson, or elsewhere—Enterprise will rent to you, but a one-way fee applies. The fee depends on the distance and destination. A one-way rental from Phoenix to Flagstaff typically costs $50 to $100 extra; Phoenix to Las Vegas may run $75 to $150. These fees are not included in the base quote, so always ask about one-way charges before you book.

If you want to pick up and return within the Phoenix metro area but at different branches (for example, pick up at Sky Harbor and return in Scottsdale), there is usually no extra charge as long as both locations are in the same metro area. Confirm this when you book.

Insurance, damage, and what happens if there's an accident

Your personal auto insurance may cover rental cars, but you need to check your policy or call your insurer before you rent. Some policies exclude rentals, some cover only collision and not liability, and some have limits lower than the car's value. If your policy doesn't cover rentals or has gaps, buy Enterprise's damage waiver and liability coverage at pickup.

If you damage the rental car, you must report it to Enterprise when ready. Do not leave the lot without telling an agent. Enterprise will document the damage, take photos, and get repair estimates. If you purchased damage coverage, you typically pay a deductible ($0 to $1,000) and Enterprise covers the rest. If you didn't purchase coverage, you pay the full repair bill, which can be thousands of dollars for major damage.

If you're in an accident, call 911 if anyone is injured, then call Enterprise's roadside information line (the number is on your rental agreement). Do not admit fault or sign anything except the police report. Get the other driver's name, phone number, address, license plate, and insurance information. Take photos of all vehicle damage, the accident scene, and the other driver's license and insurance card. Enterprise will guide you through the claims process.

If the rental car is stolen, report it to Phoenix police when ready and get a police report number. Call Enterprise right away. You are not responsible for the car's value if you purchased theft coverage; if you didn't, your liability depends on your personal insurance and the rental agreement you signed.

Frequently Asked Questions

Can I rent a car if my driver's license is suspended or expired?

No. Enterprise will not rent to you with a suspended or expired license. Your license must be valid and in good standing. If your license is suspended, you'll need to resolve that with the Arizona Department of Transportation before you can rent.

What if I return the car late?

Late fees explore if you return the car after your scheduled return time. The fee is typically $40 to $75 per day or partial day, depending on the rental agreement. If you know you'll be late, call Enterprise as soon as possible—sometimes they can extend your reservation without charging a late fee if availability allows.

Do I have to buy Enterprise's damage coverage?

No, it's optional. If your personal auto insurance covers rentals, you can decline Enterprise's coverage and use your own. If you don't have insurance or your policy doesn't cover rentals, you should buy Enterprise's damage waiver to protect yourself from repair bills.

Can I add a second driver to my rental?

Yes. Additional drivers must have a valid license and be present at pickup to sign the agreement. Enterprise typically charges $10 to $15 per day for each additional driver. All drivers listed on the agreement are covered by the insurance and damage coverage you purchase.

What if I need to cancel my reservation?

Cancellation policies vary by rate type. Rates booked directly through Enterprise.com are usually refundable up to 24 hours before pickup. Rates booked through third-party sites may have stricter cancellation rules. Check your confirmation email for the cancellation important date, or call Enterprise at 1-800-261-7331 to ask about your specific reservation.