Enterprise has locations in most U.S. cities, and you can find your nearest branch through their website, phone number, or mobile app
Enterprise Rent-A-Car operates over 9,000 locations across North America, so there is likely one within a few miles of where you are. The fastest way to find it is to visit enterprise.com, enter your city or zip code, and see available branches with their hours and phone numbers. You can also call 1-800-RENT-A-CAR to speak with someone who can tell you which location is closest and whether they have the vehicle type you need in stock on your dates.
The Enterprise mobile app (available on iOS and Android) lets you search locations, check real-time availability, and complete a reservation without visiting a website. If you are renting from an airport, Enterprise has dedicated airport counters at most major terminals, though these sometimes have longer wait times than off-airport branches.
Key Takeaways
- Enterprise.com and the mobile app show you nearby locations, hours, and whether specific vehicle types are available on your rental dates.
- Off-airport branches often have shorter wait times and sometimes lower daily rates than airport counters at the same location.
- You will need a valid driver's license, proof of insurance or a credit card to cover damage, and a credit card to hold the reservation.
- Booking online or through the app typically locks in your rate, while walk-in pricing can be higher if demand is strong that day.
- Enterprise's one-way rental option lets you pick up in one city and return in another, though fees vary by distance and vehicle type.
What documents and payment methods you need to rent
Enterprise requires a valid driver's license from you or the primary renter. If you are under 25, most locations charge an additional daily fee (usually $15 to $25 per day, though this varies by location and vehicle class). You will also need a credit card in the renter's name to hold the reservation and cover any damage charges.
For insurance, you can show proof of your own auto insurance policy, or you can purchase Enterprise's damage waiver at the counter. If you use a credit card that includes rental car coverage (many premium cards do), bring documentation of that benefit. Enterprise will ask which option you want before you drive off the lot.
How to compare rates and book online versus at the counter
Booking through enterprise.com or the mobile app locks in a rate before you arrive. Walk-in rates at the counter can be higher, especially during peak travel times or in high-demand markets. If you book online and find a lower rate later, you can usually modify your reservation to get the lower price, though policies vary by location.
When you search for a car, Enterprise shows you the daily rate, the total for your rental period, and any applicable fees. The price you see online includes the base rental cost but may not include taxes, which are added at checkout. Some locations offer discounts for members of AAA, AARP, or corporate programs — enter your membership number during booking to see if you may have access to for a lower rate.
One-way rentals and returning a car to a different location
Enterprise allows you to pick up a car at one location and return it to another. The cost depends on the distance between locations and the vehicle type. A one-way rental from a city branch to an airport might cost $20 to $50 extra, while a cross-state one-way rental could cost significantly more. The website shows the one-way fee before you complete your reservation.
To arrange a one-way rental, select your pickup location, then enter a different return location when prompted. Enterprise will show you the additional charge and confirm the return location's hours. If you need to return the car outside normal business hours, ask the branch whether they have a drop box or after-hours return option.
What to expect when you arrive to pick up your car
Arrive at least 15 minutes before your reservation time, especially at airport locations. Bring your driver's license, the credit card you used to book, and proof of insurance if you are declining Enterprise's damage waiver. The agent will verify your reservation, confirm your insurance coverage, and walk you through the vehicle's condition using a damage checklist.
Before you leave the lot, take photos or video of the car's exterior and interior, including the odometer reading. This protects you if there is a dispute about pre-existing damage when you return. The agent will give you the keys, explain the fuel policy (most Enterprise rentals require you to return the car with a full tank or pay a refueling fee), and provide you with the return instructions and emergency contact number.
Fuel, mileage, and other charges that affect your final bill
Most Enterprise rentals charge a daily rate with unlimited mileage included. You are responsible for returning the car with a full tank of gas. If you return it with less fuel, Enterprise will charge you for a refill at their pump price, which is typically higher than gas station prices. Some locations offer a prepaid fuel option where you pay for a full tank upfront at a set price, which can save money if you do not use all of it.
Additional charges can include late return fees (usually $40 to $75 per day if you keep the car past your return time), tolls you incur during the rental, and parking or traffic violation fines. If you damage the car, you will be charged for repairs unless you purchased Enterprise's damage waiver. Always review your final bill before leaving the counter and ask about any charges you do not recognize.
Canceling or modifying your reservation
You can cancel or modify an Enterprise reservation online, through the mobile app, or by calling the location directly. If you booked a rate that is not refundable and you cancel, you will lose that rate, though you can rebook at the current rate if you change your mind. Modifications (like changing your pickup date or vehicle type) are usually free if you make them before your reservation begins.
If you need to extend your rental after you have picked up the car, call the branch where you are returning it and ask about availability. Extending at the counter on your return date may cost more than booking an extension in advance, so call ahead if possible.
Frequently Asked Questions
Can I rent a car from Enterprise if I do not have a credit card?
No. Enterprise requires a credit card in the renter's name to hold the reservation and cover potential damage charges. Debit cards are not accepted as the primary payment method, though some locations may accept them as a secondary form of ID.
What happens if I return the car late?
Late return fees typically start after your return time and are charged per day or per hour, depending on the location. Fees usually range from $40 to $75 per day. If you realize you will be late, call the branch as soon as possible — some locations may waive or reduce the fee if you notify them in advance.
Do I have to buy Enterprise's damage waiver?
No. You can decline it if you have your own auto insurance or a credit card with rental car coverage. Bring proof of your coverage to the counter. If you decline and damage occurs, your personal insurance or credit card benefit will cover it, subject to your policy's terms.
Can I book a rental for someone else to pick up?
The person who picks up the car must be the primary renter on the reservation and must present a valid driver's license matching the booking. You cannot book a car for another person to rent. However, additional drivers can be added at the counter for a fee (usually $10 to $15 per day).
What is Enterprise's fuel policy?
You must return the car with a full tank of gas. If you return it with less fuel, Enterprise charges you for a refill at their pump price, which is typically $5 to $7 per gallon — higher than retail gas prices. Some locations offer a prepaid fuel option where you pay for a full tank upfront at a lower rate.