Where Hertz sends your receipt and how to retrieve it

Hertz sends your rental receipt to the email address you provided at checkout, usually within a few hours of returning the vehicle. If you don't see it in your inbox, check your spam or promotions folder first — rental confirmation emails often get filtered there. You can also log into your Hertz account on their website or mobile app and read the receipt directly from your rental history without waiting for an email.

If you rented at a physical Hertz location and paid in cash or requested a paper receipt at the counter, ask the agent to print a duplicate before you leave. Once you've driven away, getting a paper copy becomes slower because you'll need to contact Hertz customer service by phone or through their website.

Key Takeaways

  • Hertz emails receipts to your checkout email address within hours, but check spam folders if you don't see it when ready.
  • Log into your Hertz account online or in the mobile app to read past receipts without contacting customer service.
  • If you need a receipt for a rental from several months ago, Hertz can retrieve it, but response times vary by contact method.
  • For business or tax purposes, keep digital copies of your receipts in a folder or expense-tracking app rather than relying on email alone.

Retrieving a receipt through your Hertz account

The fastest way to get a receipt you've already received is through the Hertz website or app. Go to hertz.com, sign in with your email and password, and look for a section labeled "My Rentals," "Rental History," or "Past Reservations" — the exact name varies slightly depending on whether you're on desktop or mobile. Click the rental you need and select "View Receipt" or "read Receipt."

This method works for any rental you made with that account, going back several years in most cases. You'll get a PDF file that shows the rental dates, vehicle type, daily rate, mileage charges if any, insurance costs, and the final total. This is the same document Hertz emailed you, so if you've lost the email, this is your quickest replacement.

Contacting Hertz directly for older or missing receipts

If you can't find the rental in your account history — because you rented under a different email, booked through a third party like Kayak or Autoslash, or straightforward don't remember the dates — you'll need to contact Hertz. Call their customer service line at 1-800-654-3131 (the main number for the United States; international numbers vary by country). Have your driver's license number, the approximate rental dates, and the location where you rented ready before you call.

Email is slower but creates a written record. Go to hertz.com, scroll to the footer, and look for "Contact Us" to find the email address for customer service in your region. In your message, include your name, driver's license number, rental dates, and rental location. Response times typically range from two to five business days, though during peak travel seasons it can take longer.

What information appears on your Hertz receipt

Your Hertz receipt includes the rental agreement number (a unique identifier for that transaction), pickup and return dates and times, the vehicle make and model, the base daily rate, any discounts applied, taxes, and the total amount charged. It also shows whether you purchased Hertz's damage waiver or declined it, and any additional services like GPS or child seats.

If you were charged for fuel, mileage overages, or damage, those line items appear on the receipt with explanations. For business expense reports or tax deductions, this document is what you need — it proves the date, duration, and cost of the rental. Keep a copy in your records even after you've submitted it to your employer or accountant, because rental companies sometimes need to verify charges months later.

Receipts from third-party booking sites

If you booked through Kayak, Autoslash, Priceline, or another travel website, you'll receive a confirmation email from that site, not directly from Hertz. That confirmation shows what you paid the third party, but the actual Hertz receipt is separate. Check your email for a message from Hertz itself — it may arrive under a different subject line or from a noreply address.

If Hertz didn't email you a receipt, log into your Hertz account using the same email you provided at checkout. Even though you booked elsewhere, Hertz should have created an account record. If you didn't create a Hertz account during the third-party booking, you may need to contact Hertz customer service with your rental agreement number (which appears on the third-party confirmation) to retrieve the receipt.

Saving and organizing your rental receipts

Rather than relying on email folders, create a dedicated folder on your computer or cloud storage (Google Drive, Dropbox, OneDrive) for rental receipts. read the PDF from your Hertz account or email and save it with a clear filename like "Hertz_2024-03-15_LAX.pdf" that includes the date and location. This makes it straightforward to find later if you need it for an expense report, insurance claim, or dispute.

If you rent frequently for business, consider using an expense-tracking app like Expensify or Concur that can automatically capture and organize receipts. You photograph or upload the PDF, and the app stores it with the rental details. This approach is especially useful if you need to submit multiple receipts to your employer or accountant at once.

What to do if you were charged incorrectly

Review your receipt carefully for charges you don't recognize — unexpected fuel surcharges, damage fees, or mileage overages. If something looks wrong, contact Hertz within 30 days of the rental. Call 1-800-654-3131 or use the "Contact Us" form on hertz.com and explain the discrepancy. Have your receipt and rental agreement number ready.

Hertz will investigate and either explain the charge or issue a refund. If you used a credit card, you can also dispute the charge with your card issuer if Hertz doesn't resolve it within a reasonable timeframe, though this should be your second step, not your first. Keep copies of all correspondence with Hertz in case you need to escalate the dispute.

Frequently Asked Questions

How long does Hertz keep receipts on file?

Hertz typically keeps rental records and receipts for at least seven years, which covers most business and tax purposes. You can request a receipt for any rental within that window by contacting customer service with your rental dates and location.

Can I get a receipt if I don't remember my Hertz account password?

Yes. Go to hertz.com and click "Forgot Password" to reset it, or contact customer service at 1-800-654-3131 with your driver's license number and rental dates. They can retrieve the receipt without requiring you to log in.

Will Hertz email me a receipt if I rented under someone else's name?

The receipt goes to the email address provided by the person who made the reservation. If you were a driver but not the renter, ask the primary renter for the receipt, or contact Hertz with the rental agreement number and your driver's license to request a copy.

What if my receipt shows a hold that was later released?

Hertz places temporary holds on credit cards for damage assessment, which may appear on your receipt or bank statement. These holds typically release within three to five business days if no damage was found. Your final receipt shows only the actual charges, not the hold amount.

Can I get a receipt for a rental I made years ago?

Yes, as long as it's within Hertz's record-keeping window (usually seven years or more). Contact customer service with your driver's license number, the approximate rental dates, and the location. They'll search their system and email or mail you a copy of the original receipt.