How to contact Hertz about a billing issue
Hertz has a dedicated billing department you can reach by phone, email, or through your online account. The fastest route depends on what you need: a straightforward question about a charge can often be answered through the Hertz website or app, while a dispute or refund request usually requires a phone call to document the issue.
The main Hertz customer service line is 1-800-654-3131. When you call, tell the representative you have a billing question, and they will transfer you to the right department. Have your rental agreement number and confirmation email ready before you call — this is printed on your receipt and in any confirmation emails Hertz sent you.
If you rented from a specific Hertz location and want to speak to someone at that branch, you can call the location directly. Hertz's website has a location finder where you enter your city or airport code and get the phone number for that rental counter.
Key Takeaways
- Call Hertz customer service at 1-800-654-3131 and ask for the billing department; have your rental agreement number ready.
- You can also log into your Hertz account online or through the mobile app to view charges, dispute items, or request a refund without calling.
- If you were charged for damage you did not cause or for fuel you did not use, Hertz will ask you to describe the issue and may request photos or documentation.
- Billing disputes can take two to four weeks to resolve, so contact Hertz as soon as you notice a charge you believe is wrong.
- If Hertz does not resolve your dispute, you can file a complaint with your credit card company or your state's attorney general office.
Disputing a charge on your Hertz bill
Common billing disputes include charges for damage, fuel, late return fees, or tolls. When you contact Hertz, be specific about which charge you are questioning and why you believe it is incorrect. If you were charged for damage, explain what happened and whether you reported it to the rental agent at the time you returned the car.
Hertz will ask for details and may request photos, your rental agreement, or the damage report from the rental location. If you have photos of the car when you picked it up or returned it, send those along with your dispute. Keep copies of all emails and note the date and time of any phone calls you make.
If the charge was for fuel, ask Hertz to explain how they calculated it. Some locations charge a flat rate for a full tank; others charge the per-gallon price at their location. If you believe you were overcharged, Hertz can review the fuel pump records from the day you returned the car.
Billing questions you can handle online
Log into your Hertz account at hertz.com or through the Hertz mobile app. Under "My Reservations" or "Rental History," you can view past rentals and see the final charges broken down by category: base rental, insurance, fuel, tolls, and any damage or late fees.
If you see a charge you do not recognize, the online account often shows a description of what it was for. Some charges, like tolls, may not appear when ready — they can take one to three weeks to show up on your bill after you return the car. If you have questions about a specific line item, you can often message Hertz through the app or website before calling.
What to do if Hertz charged your credit card incorrectly
If you believe Hertz charged you twice for the same rental, charged you after you cancelled, or charged an amount that does not match your agreement, contact your credit card company in addition to calling Hertz. Your credit card issuer can place a temporary hold on the disputed amount while Hertz investigates.
Tell your credit card company the date of the charge, the amount, and why you believe it is wrong. They will open a dispute case and give you a reference number. Hertz will receive notice of the dispute and has a set time (usually 30 to 60 days) to respond with evidence that the charge was correct.
Keep all documentation: your rental agreement, confirmation emails, photos of the car, receipts, and records of any calls or messages with Hertz. If Hertz cannot prove the charge was correct, your credit card company will reverse it and credit your account.
Refunds and how long they take
If Hertz agrees that a charge was wrong, they will issue a refund to the original payment method — usually your credit card. Refunds typically appear within five to ten business days, though some credit card companies take longer to post the credit to your account.
If you paid with a debit card, the refund may take longer because debit transactions are processed differently than credit card transactions. If you paid in cash at the rental counter, Hertz will issue a refund check, which can take two to three weeks to arrive.
Ask Hertz for a confirmation number when they approve your refund. This gives you a reference if the money does not appear in your account within the expected timeframe. If the refund does not show up after two weeks, call Hertz again with the confirmation number and ask them to check the status.
Hertz billing contact options by method
| Contact Method | How to Use It | Best For |
|---|---|---|
| Phone | 1-800-654-3131, ask for billing | Disputes, refund requests, complex issues |
| Online account | Log in at hertz.com or the mobile app | Viewing charges, understanding line items |
| Local rental location | Call the specific Hertz branch where you rented | Issues from that rental, when ready questions |
| Credit card company | Call the number on the back of your card | Disputing a charge while Hertz investigates |
What happens if you do not pay a Hertz bill
If you do not pay a Hertz bill within the due date shown on your invoice, Hertz will send you a reminder notice. If payment is still not received after 30 days, Hertz may report the debt to a credit reporting agency, which will appear on your credit report and lower your credit score.
Hertz may also refer the account to a collection agency, which will contact you by phone and mail. If you believe the charge is wrong, tell both Hertz and the collection agency in writing that you dispute it. This does not stop collection efforts, but it creates a record that you contested the charge.
If you cannot pay the full amount, call Hertz and ask whether they offer a payment plan. Some locations will work with you on a schedule rather than sending the account to collections when ready.
Frequently Asked Questions
How long does it take Hertz to respond to a billing dispute?
Hertz typically responds within two to four weeks. If you also filed a dispute with your credit card company, that process can take 30 to 60 days. Ask Hertz for a case number when you report the dispute so you can follow up if you do not hear back.
Can I dispute a charge after I have already paid it?
Yes. You can dispute a charge at any time, though it is easier if you do it within 30 days of the rental. Call Hertz billing or log into your account and request a review of the charge. If they agree it was wrong, they will refund you.
What if Hertz says the damage charge is correct but I disagree?
Ask Hertz to send you photos of the damage and the damage report from the rental location. If you have your own photos showing the car was not damaged when you returned it, send those to Hertz. If you still disagree, you can dispute the charge with your credit card company.
Will Hertz refund my money if I cancelled my reservation?
That depends on the rate you booked and when you cancelled. Most prepaid rates are non-refundable, but standard rates usually are. Check your confirmation email for the cancellation policy. If you were charged after cancelling, call Hertz and ask them to review the cancellation date and refund the charge.
Can I pay my Hertz bill online?
Yes, you can usually pay through your online account or the Hertz app. Log in, find the invoice, and follow the payment instructions. You can also pay by phone when you call customer service at 1-800-654-3131.