Hertz phone numbers for reservations and customer service

Hertz operates a central reservation line at 1-800-654-3131, available in the United States. This number handles new bookings, changes to existing reservations, and general questions about rental rates and vehicle availability. The line is staffed during business hours, typically 7 a.m. to 11 p.m. Eastern time, though hours may vary by season.

If you have an active rental or need roadside support while driving a Hertz vehicle, call 1-800-654-3001. This line connects you to roadside information and support for customers currently renting. Response times depend on your location and the nature of the problem — a flat tire in a city may be resolved faster than a breakdown on a rural highway.

For billing disputes, lost-and-found inquiries, or complaints about a completed rental, contact Hertz customer relations at 1-800-654-2200. This line handles post-rental issues and may take longer to reach during peak hours, particularly early morning and late afternoon.

Key Takeaways

  • Call 1-800-654-3131 to make a new reservation or modify an existing booking before your rental begins.
  • Call 1-800-654-3001 if you are currently renting a vehicle and need roadside help or have an urgent issue during your rental period.
  • Call 1-800-654-2200 to report billing problems, file a complaint, or follow up on a rental that has already ended.
  • Wait times are shortest on weekday mornings and longest on Friday afternoons and weekends.
  • Have your confirmation number or driver's license ready when you call, as representatives will ask for it to locate your account.

What to have ready before you call

Hertz representatives will ask for your confirmation number first — this is the six-digit or alphanumeric code sent to you in your booking confirmation email. If you cannot find it, have your driver's license number and the phone number associated with the reservation ready instead. The representative can pull up your account using either piece of information.

If you are calling about a specific vehicle issue or damage, have the rental agreement in front of you, along with any photos or documentation of the problem. For roadside information calls, be prepared to describe your location as clearly as possible — the street name, nearby landmarks, or mile marker if you are on a highway. If your vehicle has broken down, turn on your hazard lights and move to a safe location before calling.

Calling from outside the United States

Hertz operates in over 150 countries, and phone numbers vary by location. If you are renting in Canada, call 1-800-263-0600. For rentals in the United Kingdom, call 0844-844-4444. For other countries, check your rental confirmation or the Hertz website for the local number — it will be listed under "Contact Us" for that country.

International calls to U.S. numbers are possible but may incur long-distance charges depending on your phone plan. Many travelers find it faster to use the local Hertz number in the country where they are renting, since representatives there have direct access to that location's inventory and staff.

When phone lines are busy and alternatives to calling

During peak travel seasons — summer vacation, holiday weeks, and spring break — Hertz phone lines can have wait times of 30 minutes or longer. If you reach a busy signal or a long hold queue, try calling early in the morning (before 9 a.m. Eastern time) or late evening (after 7 p.m.). Weekday calls are generally faster than weekend calls.

If you prefer not to wait on hold, you can manage many reservations through the Hertz website or mobile app. You can modify pickup and drop-off dates, add or remove drivers, and upgrade your vehicle class without calling. For billing questions or complaints, you can also submit a written inquiry through the Hertz website's contact form, though response times are typically longer than phone support.

What to expect during your call

After you provide your confirmation number or driver's license, the representative will verify your rental details — pickup location, vehicle type, rental dates, and rate. If you are calling to modify a reservation, they will quote any price difference before making changes. If you are calling about damage or a billing dispute, they will document your account with notes that the customer relations team will review.

Roadside information calls follow a different script. The representative will confirm your location, the nature of the problem, and whether you need a tow, fuel delivery, lockout service, or another type of help. They will provide an estimated arrival time for the service provider and a reference number for tracking. Keep that reference number in case you need to follow up.

Frequently Asked Questions

What if I need to cancel my reservation?

Call 1-800-654-3131 to cancel. Cancellation policies depend on your rate type — some rates allow free cancellation up to 24 hours before pickup, while others charge a fee. The representative will tell you whether you will receive a refund or credit before they process the cancellation.

Can I add an extra driver over the phone?

Yes. Call 1-800-654-3131 with your confirmation number. The representative will add the driver to your reservation and may quote an additional daily fee, depending on Hertz's current policy and your location. The extra driver must present a valid driver's license at pickup.

What if I have a flat tire or breakdown during my rental?

Call 1-800-654-3001 when ready. Do not attempt to change the tire yourself unless you are comfortable doing so and are in a safe location away from traffic. Hertz will dispatch roadside information or a tow truck at no charge to you. Keep your phone line open so the service provider can reach you when they arrive.

How long does it usually take to reach a representative?

Wait times vary. During off-peak hours (weekday mornings), you may reach someone in 5 to 10 minutes. During peak times (Friday afternoons, holiday weeks), wait times can exceed 30 minutes. Calling back-to-back lines or using the website for straightforward changes is often faster than holding.

What if I was overcharged on my rental bill?

Call 1-800-654-2200 to dispute the charge. Have your rental agreement and credit card statement in front of you. The representative will review the itemized charges and may issue a credit if an error is found. If the issue is complex, they may escalate it to the billing department for further review.