Hertz Contact Phone Numbers: How to Reach Hertz and When to Use Each Line

Whether you're locked out of a rental, dealing with a billing dispute, or trying to modify a reservation, knowing how to contact Hertz — and which number to use — can save you real time and frustration. Hertz operates multiple contact lines depending on what you need, and reaching the wrong department often means being transferred or starting over.

The Main Hertz Customer Service Number

The general Hertz customer service line in the United States is 1-800-654-3131. This number handles a broad range of inquiries including reservations, account questions, and general support. It's the starting point for most customer contacts.

However, "general customer service" is a wide category, and Hertz — like most large rental companies — routes calls through an automated system before reaching a live agent. Having your reservation confirmation number, rental agreement number, or loyalty program number ready before you call speeds things up significantly.

Hertz Roadside Assistance: A Different Number

If you're already in a rental vehicle and something goes wrong — flat tire, dead battery, accident, lockout — you need roadside assistance, not general customer service. Hertz's roadside assistance line is 1-800-654-5060.

This distinction matters. Calling the wrong number when you're stranded on the side of a highway wastes time. Roadside assistance handles:

• Mechanical breakdowns
• Flat tires
• Lockouts
• Accident reporting (initial contact)
• Towing arrangements

Keep this number saved in your phone before you pick up any rental vehicle.

Hertz Gold Plus Rewards and Loyalty Members

If you're a Hertz Gold Plus Rewards member, there's a dedicated support line: 1-800-654-3131 routes to the same general system, but selecting the loyalty member option connects you to a team that can access your account, apply points, and handle reservation modifications tied to your membership.

Members with Five Star or President's Circle status may have access to priority service, which can reduce hold times. If you're a frequent renter, enrolling in the loyalty program often improves your overall phone support experience.

Hertz Billing and Charges Disputes 📋

Post-rental billing questions — unexpected charges, fuel fees, damage claims you want to dispute, or toll charges you don't recognize — generally require a different path than the main reservation line.

For billing disputes, you can:

• Call 1-800-654-3131 and navigate to the billing/charges option
• Use the online account portal to submit a written dispute (useful when you need a documentation trail)
• Contact Hertz through their website's help center for post-rental concerns

Written disputes through the portal are often more effective for charge disputes because they create a timestamped record. If you're disputing damage charges, having photos from your rental pickup is essential — this is something to do at every rental regardless of vehicle condition.

International and Specialty Contact Lines

Hertz operates globally, and the U.S. numbers don't apply when renting abroad. If you're traveling internationally, the contact number will be location-specific — typically listed on your rental agreement or confirmation email from that country's Hertz affiliate.

For specialty rentals — including Hertz car sales, Hertz equipment rentals, or truck rentals through their commercial division — there are separate contact channels. The standard customer service number routes primarily to passenger vehicle rentals.

When to Call vs. When to Use the App or Website

Not every issue requires a phone call. Hertz's app and website handle a range of tasks that would otherwise require waiting on hold:

For anything time-sensitive or safety-related, the phone is the right channel. For administrative tasks, digital channels typically have shorter resolution times.

What Affects Your Experience When Calling Hertz

A few variables shape how a Hertz phone interaction goes:

• Time of day: Call volume peaks around business hours and travel-heavy days (Fridays, holidays). Early morning calls on weekdays typically see shorter wait times.
• Loyalty status: Higher-tier members generally access shorter queues.
• Reservation readiness: Having your confirmation number, driver's license number, and credit card on hand reduces back-and-forth.
• Nature of the issue: Straightforward reservation changes resolve quickly. Billing disputes or damage claim contests often require escalation or follow-up.
• Location of your rental: Some issues involve the specific Hertz location rather than corporate customer service. The branch where you picked up the vehicle may need to be contacted directly — their number is usually on your rental agreement.

The Local Branch Question 🚗

Corporate customer service and your local rental branch are not the same thing. If your issue is specific to a vehicle at a particular location — availability, a question about your return, or an equipment concern — calling the branch directly is often more efficient. That number appears on your rental agreement and can also be found through the Hertz location finder on their website.

Corporate phone lines aren't always able to resolve issues that require hands-on action at a specific lot.

What the Right Number Can't Replace

Phone support handles logistics, reservations, and billing. It can't assess damage disputes without documentation, override legitimate charges without evidence, or provide legal or insurance advice if you're involved in an accident. Those situations involve your personal auto insurance policy, the credit card you used for the rental, and potentially the claims process at Hertz — each of which has its own procedures and timelines.

Your specific rental agreement, the state where the rental occurred, and the coverage you purchased or declined at pickup all shape what happens next — and none of that can be resolved with a single phone call number.