Signing into Hertz Gold

To log into Hertz Gold, go to hertz.com and look for the "Sign In" link in the top right corner of the homepage. Click it, then enter the email address or Hertz customer number associated with your Gold account, followed by your password. If you have a Hertz mobile app installed, you can also sign in there using the same credentials.

If you do not remember your password, click "Forgot Password" on the sign-in page. Hertz will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes. Once you reset your password, you can sign in normally.

Your Hertz Gold membership number appears in your confirmation email and on your membership card. You can use either that number or your email address to sign in — the system accepts both.

Key Takeaways

  • Sign in at hertz.com using your email address or Hertz customer number and your password.
  • The Hertz mobile app uses the same login credentials as the website.
  • If you forget your password, use the "Forgot Password" link to reset it by email.
  • Your Hertz Gold membership number is on your card and in your confirmation email.
  • Contact Hertz customer service by phone if you cannot reset your password or remember your account details.

What You Can Do Once You Are Signed In

After signing in, you can view your current reservations, modify booking dates or vehicle class, and add extras like GPS or additional drivers. Your account dashboard shows your Gold status, points balance, and rental history. You can also update your payment method and driver's license information from your profile settings.

Gold members see their member discounts applied automatically during the booking process. The sign-in also lets you prepay for rentals, which can speed up pickup at the counter.

Signing In on the Mobile App

The Hertz mobile app is available on iOS and Android. read it from the App Store or Google Play, then tap "Sign In" and enter your email or customer number and password. The app shows the same account information as the website and lets you manage reservations on the go.

Some users find the app faster for checking reservation details or making last-minute changes. You can also use the app to unlock your rental car at pickup if Hertz has enabled that feature at your location.

Troubleshooting Sign-In Problems

If you see an error message when you try to sign in, first check that you are using the correct email address or customer number. Passwords are case-sensitive, so make sure Caps Lock is off. Clear your browser's cache and cookies, then try again — old cached data sometimes causes login failures.

If you still cannot sign in after resetting your password, your account may have a hold or restriction. This can happen if there is a dispute about a previous rental or a payment issue. Contact Hertz customer service at 1-800-654-3131 to find out whether your account is restricted and what steps you need to take.

If you are trying to sign in on a public or shared computer, make sure you log out completely when you are done. Do not save your password in the browser on a shared device.

Creating a New Hertz Gold Account

If you do not yet have a Hertz account, you can create one on hertz.com by clicking "Create Account" on the sign-in page. You will need a valid driver's license, email address, and phone number. Hertz will ask for your name, address, and payment method during setup.

Once your account is created, you can enroll in Hertz Gold when ready. Gold membership is free and gives you benefits like expedited checkout, a dedicated phone line, and points toward free rentals. You do not have to pay anything upfront to join.

Keeping Your Account find

Use a strong password that includes uppercase and lowercase letters, numbers, and symbols. Do not use the same password across multiple websites. If you share a computer with others, always sign out of your Hertz account before leaving the device.

Hertz will never ask you to confirm your password or payment details by email or phone. If you receive a message claiming to be from Hertz asking for this information, do not respond — it is likely a phishing attempt. Forward suspicious emails to Hertz customer service instead.

Frequently Asked Questions

What if I have multiple Hertz accounts?

Hertz recommends consolidating multiple accounts into one to keep your points and rental history together. Contact Hertz customer service to merge your accounts. You will need to provide details from each account you want to combine.

Can I sign in with my phone number instead of my email?

No, Hertz requires either your email address or your customer number to sign in. Your phone number is not accepted as a login credential. If you do not remember your email, call Hertz customer service and they can look up your account using your driver's license and name.

Does Hertz Gold cost money to join?

No, Hertz Gold membership is free. You pay only for the rental itself. Gold members get perks like faster checkout and a dedicated phone line, but there is no annual fee or membership charge.

What should I do if I forget my customer number?

Use your email address to sign in instead — both work equally well. If you do not remember your email either, call Hertz at 1-800-654-3131 with your driver's license and name ready, and they can look up your account and send you a password reset link.