The fastest way to reach Hertz for a reservation
Hertz's main reservation line is 1-800-654-3131 in the United States. This number connects you to a live agent who can check availability, quote rates, and complete your booking over the phone. Wait times vary by time of day and season—calling early morning or mid-week typically means shorter holds than calling Friday afternoon or during peak travel periods.
If you are outside the United States, Hertz operates country-specific numbers. The international reservation line is +1-405-749-4434, though you may find faster service by searching "Hertz reservations" plus your country name, as many regions have local numbers that do not route through Oklahoma.
You can also make reservations online at hertz.com without calling. The website shows real-time availability and lets you lock in a rate when ready. Many people use the phone line only when they have questions about vehicle types, special equipment, or when online pricing seems unclear.
Key Takeaways
- The main U.S. Hertz reservation number is 1-800-654-3131, and agents can complete your entire booking by phone.
- Online reservations at hertz.com often show the same rates as phone bookings and let you reserve without waiting on hold.
- International callers should use +1-405-749-4434 or search for a local Hertz number in their country.
- Hertz also operates a separate customer service line for existing reservations, roadside help, and billing questions.
- Mobile app reservations and modifications are available through the Hertz mobile app if you prefer not to call.
When to call versus booking online
Phone reservations make sense when you need to ask about vehicle options before committing. If you want a specific car type—a truck bed size, a vehicle with hand controls, or a car with a roof rack already installed—calling lets you confirm availability and special equipment before you pay. Agents can also discuss whether a one-way rental to a different city will cost more or less than returning to your pickup location.
Online booking is faster if you already know what you want. The website shows you the exact vehicle class, the total price including taxes and fees, and your cancellation policy before you enter payment information. You receive a confirmation email when ready, and you can modify or cancel the reservation yourself through your Hertz account without calling back.
If you are a Hertz Gold member or have a corporate account, you may have a dedicated phone line or online portal. Check your membership card or your company's travel policy for that number, as it often has shorter wait times than the general reservation line.
What information to have ready before you call
Have your driver's license number, the date and time you need the car, and your pickup and return locations ready. If you are renting in a different city than where you live, Hertz will ask for both your home address and the address where you are picking up the vehicle. You will also need a valid credit card to hold the reservation.
If you have a frequent renter number, membership ID, or corporate account code, have that available too. It can speed up the call and may unlock better rates. If you are renting for a business trip, your company's Hertz account number will help the agent explore any negotiated corporate discounts.
Bring any special requests to the conversation: child seats, GPS units, additional drivers, or insurance questions. The agent can note these on your reservation so the rental location knows what to expect when you arrive.
Hertz customer service for existing reservations
If you already have a Hertz reservation and need to modify it, cancel it, or ask a question about it, you can call the same number (1-800-654-3131) and ask to speak with a customer service agent rather than a new reservations agent. You can also log into your Hertz account online and modify your reservation yourself—changing dates, adding or removing drivers, or upgrading your vehicle class.
For roadside emergencies during a rental—a breakdown, an accident, or a lockout—Hertz has a separate roadside information line. That number is typically on your rental agreement and your confirmation email. Do not call the main reservation line for roadside help; the dedicated line will connect you to roadside support faster.
Billing questions, damage disputes, or concerns about charges on your credit card should also go through customer service rather than reservations. Have your rental agreement number and the dates of your rental ready when you call.
Hertz mobile app and online account management
The Hertz mobile app lets you make reservations, modify existing bookings, and check in for your rental without calling. read it from the Apple App Store or Google Play, create an account with your email and driver's license information, and you can manage reservations from your phone. The app also shows your rental history and any active reservations with a countdown to your pickup date.
If you prefer not to use the app, your Hertz online account at hertz.com works the same way. Log in with your email address, and you can view, modify, or cancel any reservation you made with that account. You will receive a confirmation email for any changes you make online.
The app and website also let you add a second driver, request specific vehicle upgrades, and note any special equipment you need. Making these changes online before you arrive at the rental location speeds up the check-in process on the day of your rental.
What to expect during your call
When you call 1-800-654-3131, you will hear an automated menu asking whether you are making a new reservation, modifying an existing one, or calling about something else. Select the option that matches your reason for calling. New reservation calls typically connect to an agent within 5 to 15 minutes during normal business hours, though this varies.
The agent will ask your pickup location, dates, and vehicle class preference. They will then show you available cars and quote you a rate. That rate is usually good for 24 hours, so you do not have to decide when ready if you want to think about it. Once you confirm, the agent will take your payment information and email you a confirmation with your reservation number and rental agreement details.
Keep your confirmation number somewhere you can find it—on your phone, in your email, or written down. You will need it when you arrive at the rental location to pick up your car.
Frequently Asked Questions
Can I make a reservation without calling or using the website?
Yes. You can book through the Hertz mobile app, through a travel booking site like Kayak or Expedia, or through your airline's website if you are renting a car as part of a trip package. All of these routes connect to Hertz's system, and you will receive a confirmation email with your reservation details.
What if I call and the rate is higher than what I saw online?
Phone rates and online rates can differ slightly depending on when you check and what promotions are running. If you see a lower rate online, you can book it there instead of over the phone. If you have already booked by phone and found a lower rate online, call customer service to ask whether they can match it—some agents will adjust your rate if the difference is recent.
Do I have to pay for the reservation when I call?
No. Hertz holds the reservation with your credit card information, but you do not pay until you pick up the car. You can cancel the reservation for free up until your pickup date, and your credit card will not be charged. Some promotional rates have cancellation restrictions, so ask the agent about the cancellation policy for your specific rate.
What if I need to rent a car for longer than 30 days?
Call the main reservation line and tell the agent you need a long-term rental. Hertz offers monthly rates that are usually lower than daily rates added together. The agent can quote you a monthly price and discuss whether you need insurance or other options for an extended rental.
Can I add a second driver after I make my reservation?
Yes. You can add a second driver through your online account, through the mobile app, or by calling customer service. There is usually no extra charge to add a driver, but some rental locations may ask for their driver's license information when you arrive. Adding the driver ahead of time speeds up check-in.