U-Haul's main contact number is 1-800-468-4285, available 24 hours a day
U-Haul operates a single customer service line for most inquiries: 1-800-468-4285. This number handles reservations, existing rental questions, billing issues, damage claims, and general customer service. The line is staffed around the clock, seven days a week, so you can reach someone whether you're calling at noon or midnight.
When you call, have your reservation number ready if you're calling about an existing rental. If you're making a new reservation, be prepared to tell the representative your pickup location, destination, moving date, and what you're moving. Wait times vary by time of day and season — peak moving season (May through September) typically has longer hold times than winter months.
U-Haul also staffs phone lines at individual locations. If you're renting from a specific U-Haul dealer or store, you can call that location directly to ask about availability, pricing, or to pick up your rental. Store numbers are listed on the U-Haul website when you search for a location.
Key Takeaways
- Call 1-800-468-4285 for reservations, rental questions, billing, or damage claims — the line is open 24/7.
- U-Haul offers online chat during business hours through its website, which can be faster than phone calls during peak times.
- You can manage your reservation online at uhaul.com without calling, including modifying dates or adding equipment.
- Individual U-Haul locations have their own phone numbers if you need to speak to someone at the specific store where you're renting.
- Email is slower than phone or chat and best used for non-urgent issues like billing disputes or damage documentation.
Online chat and the U-Haul website for faster answers
U-Haul's website at uhaul.com includes a live chat option during business hours. Chat is often faster than phone calls during peak moving season because you don't wait in a voice queue. You can access chat from the homepage or from your account page if you're logged in.
The website itself handles many common tasks without needing to contact anyone. You can make a reservation, modify an existing one, add equipment like dollies or furniture pads, check your rental agreement, and view your billing history. If you need to change your pickup or drop-off date, location, or truck size, you can often do that online in minutes rather than waiting on hold.
Chat hours vary but typically run Monday through Friday during standard business hours, with limited weekend availability. If chat is unavailable when you try, the website will show you the next available time or direct you to call instead.
Email for documentation and non-urgent issues
U-Haul does not publish a general customer service email address on its main website. Instead, email is used for specific situations: damage claims, billing disputes, or complaints that you want documented in writing.
If you have a damage claim, U-Haul's website has a dedicated damage reporting form. You upload photos and describe the damage, which creates a record with a claim number. This is faster and more reliable than emailing, because the form routes your claim directly to the right department and you receive a confirmation number when ready.
For billing disputes or other issues where you need a written record, call 1-800-468-4285 and ask the representative for an email address where you can send documentation. They will provide the correct department email and a reference number to include in your message.
What information to have ready before you call
Calls move faster when you have the right details in front of you. If you're calling about an existing rental, have your reservation number ready — it appears in your confirmation email and on any paperwork U-Haul sent you. If you don't have the number, the representative can look up your rental using your phone number and last name.
For a new reservation, know your pickup date, destination, and what size truck or van you need. U-Haul's website has a size guide showing how much space different trucks hold, so you can describe what you're moving (apartment contents, office equipment, a single room) rather than guessing at truck size.
If you're calling about damage, have photos ready and know when and where the damage occurred. If you're calling about a billing issue, have your credit card or payment method information available, though you won't need to repeat it if you've already provided it to U-Haul.
Contacting U-Haul about damage claims
Damage claims have their own process separate from general customer service. U-Haul's website includes a damage claim form where you report damage to the truck or equipment you rented. You'll need your reservation number, photos of the damage, and a description of when it happened.
Submit the damage form as soon as possible after you return the truck — ideally within 24 hours. U-Haul will review your claim and contact you about next steps. If the company disputes the damage or denies your claim, you'll receive written explanation and information about how to appeal.
If you need to discuss a damage claim by phone, call 1-800-468-4285 and ask to speak with the claims department. Have your reservation number and photos available.
Reaching U-Haul for billing and payment questions
Billing questions go through the main customer service line at 1-800-468-4285. Common issues include unexpected charges, questions about your final bill, or problems with a payment method.
When you call about billing, have your reservation number and the charge in question ready. The representative can explain what each line item on your bill covers — base rental rate, mileage (if applicable), equipment rental, fuel, insurance, and taxes all appear separately. If you were charged for damage you don't believe you caused, mention that when you call so the representative can direct you to the claims department.
U-Haul also allows you to view your billing history online. Log into your account at uhaul.com, go to "My Rentals," and select the rental in question to see the itemized bill.
U-Haul locations and local store contact information
U-Haul operates through a network of company-owned stores and independent dealers. When you make a reservation online or by phone, you choose your specific pickup and drop-off locations. Each location has its own phone number.
To find the phone number for a specific U-Haul location, go to uhaul.com, click "Locations," and search by city or zip code. The location page shows the address, phone number, hours, and what equipment and truck sizes are available there. Calling a local location is useful if you want to confirm availability the day before your rental or if you have questions specific to that store.
Some U-Haul locations are franchises or dealer locations rather than company-owned stores, which means they may have different hours or policies. The location page will note this, and the staff can explain any location-specific details.
Frequently Asked Questions
How long does it take to reach someone when I call U-Haul?
Wait times range from a few minutes to 30+ minutes depending on the time of day and season. Peak moving season (May through September) and weekends typically have longer waits. Calling early in the morning or on weekdays usually means shorter hold times. Online chat is often faster during busy periods.
Can I modify my reservation without calling?
Yes. Log into your account at uhaul.com, go to "My Rentals," select your reservation, and you can change your pickup or drop-off date, location, or truck size. If the new options aren't available online or you need help, then call 1-800-468-4285.
What if I need to report damage after I've already returned the truck?
Use the damage claim form on U-Haul's website as soon as you notice the damage. Include photos and your reservation number. You can also call 1-800-468-4285 and ask to file a claim over the phone, though the online form creates a record faster.
Does U-Haul have a customer service email address I can use?
U-Haul doesn't publish a general email address. For damage claims, use the online form on their website. For other issues, call 1-800-468-4285 and ask the representative for the appropriate department email if you need to send documentation.
Can I call a local U-Haul location to make a reservation?
Yes. Call the specific location where you want to pick up your truck, and they can make a reservation for you. You can find local store numbers by searching your city on uhaul.com under "Locations."