Book your Massachusetts RMV appointment through the online system or by calling 857-368-8000

The Massachusetts Registry of Motor Vehicles (RMV) requires most customers to schedule an appointment before visiting a branch office. You can book online at mass.gov/rmv or by phone. The online system is faster and shows available times when ready, while the phone line has wait times but works if you cannot use the website.

You do not need to create an account to book online. Go to mass.gov/rmv, select "Schedule an Appointment," choose your transaction type, pick a branch location, and select from available dates and times. The system will ask for your name, date of birth, and contact information. You will receive a confirmation number by email or text.

If you prefer to call, dial 857-368-8000 during business hours. A representative will ask what service you need, where you want to go, and when you are available. They will book the appointment and give you a confirmation number over the phone.

Key Takeaways

  • The RMV online appointment system at mass.gov/rmv shows real-time availability and is usually faster than calling 857-368-8000.
  • You must select your transaction type before booking — the system will not show times if you do not specify what you need (license renewal, road test, registration, etc.).
  • Appointments are typically available within one to three weeks, though wait times vary by location and season.
  • Bring your confirmation number and a valid ID to your appointment, and arrive 10 minutes early.
  • If you cannot make your appointment, cancel online or call to free up the slot for another customer.

What transaction types require an appointment

Most RMV services require an appointment, but a few do not. Road tests, license renewals, new license applications, registration transactions, and title work all need you to book ahead. Walk-ins are accepted only for specific services like paying a citation, replacing a lost registration, or getting a duplicate license.

When you book online, the system will show you which services are available at each branch. Some locations do not offer road tests, for example, so the appointment system will not let you book a test at a branch that does not conduct them. If you cannot find your service at your preferred location, try a different branch.

How to find your nearest RMV branch and check hours

The RMV operates 20 branch offices across Massachusetts. You can find the full list and hours at mass.gov/rmv under "Find an RMV Office." Each branch listing shows the address, phone number, hours of operation, and which services are offered there.

Hours vary by location. Most branches are open Monday through Friday, 9 a.m. to 5 p.m., but some open earlier or close later. A few branches have limited hours on Saturday. Check the specific branch page before you book to avoid scheduling an appointment when the office is closed.

What to bring to your appointment

Bring your confirmation number, a valid photo ID, and any documents specific to your transaction. For a license renewal, bring your current license. For a new license, bring proof of identity, proof of residency (a utility bill or lease), and your Social Security number. For a road test, bring your permit, proof of insurance, and the vehicle you will be tested in.

For registration or title work, bring the current registration, proof of insurance, and the vehicle title if you have it. If you are unsure what documents you need, call the branch before your appointment or check the transaction details on mass.gov/rmv.

What happens if you miss or need to reschedule

If you cannot make your appointment, cancel it as soon as you know. You can cancel online at mass.gov/rmv by entering your confirmation number, or call 857-368-8000. Canceling frees up the slot for another customer and lets you rebook for a different time.

If you miss your appointment without canceling, the RMV may mark you as a no-show. Repeated no-shows can result in your appointment being cancelled and you having to wait longer to reschedule. If you are running late, call the branch directly to let them know — they may hold your slot if you are close.

Why the online system might not show available times

If you search for appointments and see no availability, it usually means one of three things: the branch you selected does not offer that service, all slots are booked for the next several weeks, or you did not select a transaction type. Go back and confirm you chose the correct service and location.

During peak times — typically late summer and fall — appointments can fill up weeks in advance. If you cannot find a time at your preferred branch, try a different location or check back in a few days, as cancellations open up regularly. You can also call 857-368-8000 to ask about wait times at different branches.

Frequently Asked Questions

Can I book an appointment for someone else?

No. The person who needs the service must book the appointment in their own name. If you are helping a family member, they will need to book online or call themselves, or you can call on their behalf and provide their information to the representative.

How far in advance can I book an appointment?

You can usually book up to 30 days ahead through the online system. If you need an appointment sooner, call 857-368-8000 to see if same-week or next-week slots are available.

What if I do not have internet access to book online?

Call 857-368-8000 during business hours. A representative will book your appointment over the phone and give you a confirmation number. You do not need internet to complete the transaction.

Can I change my appointment after I book it?

Yes. Cancel your current appointment online or by phone, then book a new one for the date and time you need. You can do this as many times as necessary.

What if I arrive early to my appointment?

Arrive about 10 minutes early so you have time to check in. If you arrive significantly early, you may have to wait in the lobby until your appointment time, as the RMV schedules customers in order.