What the Pompano Citi Centre office handles

The Pompano Citi Centre location is a Florida Department of Highway Safety and Motor Vehicles (DHSMV) office that issues driver's licenses, ID cards, and handles renewals and replacements. It's located in Broward County and serves residents in the Pompano Beach area and surrounding communities. This office processes the same transactions as other DHSMV locations statewide — you can't do something here that you couldn't do at another office, but you may find shorter wait times or more convenient hours depending on where you live.

The office does not handle vehicle registration, title work, or commercial driver's license (CDL) testing. Those services require different locations or processes. If you need a CDL, you'll be directed to a testing facility. For vehicle-related transactions, you'll need to visit a tax collector's office or handle them online through the DHSMV website.

Key Takeaways

  • Pompano Citi Centre issues standard driver's licenses, ID cards, and handles renewals and replacements during posted business hours.
  • You'll need to bring specific documents — typically a birth certificate or passport, proof of Social Security number, and proof of Florida residency — before you go.
  • The office does not handle vehicle registration, title transfers, or CDL testing; those require different locations.
  • Arriving early or checking wait times online before your visit can reduce time spent in the office.

Documents you need to bring

Florida requires specific documents for a new driver's license or ID card. Bring an original or certified copy of your birth certificate, a valid U.S. passport, or a passport card. You'll also need to prove your Social Security number — a Social Security card, W-2 form, or tax return all work. Bring at least one document showing your current Florida address: a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days.

If you're renewing an existing Florida license, the requirements are simpler — you may be able to renew by mail or online depending on your age and when your license expires. If you're renewing in person at Pompano Citi Centre, bring your current license and proof of residency. If your name has changed since your last license, bring a marriage certificate, divorce decree, or court order showing the legal change.

Bring your Social Security card or a document with your number on it. The office will not accept a photo of your card — it must be the original or a certified copy. If you don't have a Social Security number, bring a letter from the Social Security Administration stating that you are not may be able to access for one.

Hours, location, and how to check wait times

Pompano Citi Centre is located at 1800 Atlantic Boulevard, Pompano Beach, FL 33060. Hours vary by day and may change seasonally. The DHSMV website lists current hours for this specific office, and you should check there before you go because hours are not consistent across all locations. The office is typically open on weekdays and may have limited Saturday hours.

The DHSMV website includes a wait-time tool that shows real-time or near-real-time wait estimates for Pompano Citi Centre and other offices. Checking this tool before you leave home can help you decide whether to go now or return at a slower time. Early morning, typically between 8 and 10 a.m., tends to be less crowded than midday or late afternoon.

You can also call the office directly to ask about current wait times, though phone lines can be busy during peak hours. The DHSMV website has the phone number for this location. If you're unable to visit during regular hours, some transactions may be available online or by mail, which can save you a trip.

What to expect during your visit

When you arrive, you'll check in and receive a number. You'll wait until your number is called, then move to a window where a staff member will review your documents, take your photo, and collect your fee. The process usually takes 15 to 30 minutes once you reach the window, though total time in the office depends on how many people are ahead of you.

You'll be asked to sign a form confirming the information on your license or ID. Review it carefully before signing — errors on your license are difficult to fix later. If you need to correct something, tell the staff member before you leave the office. You'll pay the fee at the window; Pompano Citi Centre accepts cash and card payments.

Your new license or ID will be mailed to the address you provide, usually within 7 to 10 business days. You'll receive a temporary paper license at the office that you can use while you wait for the permanent one. Keep that temporary license with you until the real one arrives.

Fees and payment methods

Driver's license and ID card fees vary depending on what you're getting. A standard driver's license costs one amount; an ID card costs another. Renewals may cost less than new licenses. The DHSMV website lists current fees, and they may change. Pompano Citi Centre accepts both cash and card payments at the window.

If you're a Florida resident over 65, you may be may have access to to a reduced fee or free renewal. Bring proof of age if you think you may have access to. Military members and veterans may also have fee reductions — ask the staff member at the window if you served.

When you can't visit in person

If you're renewing a standard driver's license and you meet certain age and expiration requirements, you can renew online through the DHSMV website without visiting an office. You can also renew by mail by requesting a form from the DHSMV. These options are faster and don't require a trip to Pompano Citi Centre.

If you need a new license because yours was lost or stolen, you must visit an office in person — you cannot renew by mail or online in that situation. If you're moving out of Florida or need a commercial license, different rules explore. The DHSMV website explains which transactions can be done remotely and which require an office visit.

If you have questions before you go

The DHSMV website has a contact form and phone number for general questions. You can also call Pompano Citi Centre directly during business hours. If your question is about a specific transaction — like whether you can renew online or what documents you need — the website's FAQ section often answers it faster than calling.

If you're unsure whether you have the right documents, bring everything you have that might be relevant. The staff at the window can tell you whether a document works before you complete your transaction. It's better to bring extra documents than to discover halfway through that you're missing something and have to come back.

Frequently Asked Questions

Can I renew my license online instead of going to Pompano Citi Centre?

You can renew online if you have a standard driver's license, you're not changing your address, and your license hasn't been suspended or revoked. Check the DHSMV website to see if your specific situation qualifies. If you can't renew online, you'll need to visit an office in person.

What if I don't have a birth certificate?

A valid U.S. passport or passport card works instead. If you don't have either, you can order a birth certificate from the vital records office in the state where you were born. That process takes time, so plan ahead. The DHSMV website lists acceptable documents if you want to check other options.

How long does it take to get my license after my visit?

Your permanent license is mailed to you within 7 to 10 business days. You'll receive a temporary paper license at the office that's valid until the real one arrives. If your license doesn't arrive within two weeks, contact the DHSMV to check the status.

Do I need an appointment at Pompano Citi Centre?

Appointments are not required. You arrive, check in, and wait for your number to be called. However, the DHSMV website may offer appointment scheduling for some transactions at some locations — check before you go to see if it's available at Pompano Citi Centre.

Can I get a Real ID at this office?

Yes. A Real ID-compliant driver's license or ID card meets federal requirements for air travel and federal building access. You'll need the same documents as a standard license, plus proof of your Social Security number. The fee may be slightly higher. Ask the staff member if you want to make sure you're getting a Real ID.