E-ZPass customer service contact methods vary by the toll authority that issued your tag
E-ZPass is not a single company—it is a network of toll authorities across the Northeast and Mid-Atlantic that use the same electronic toll collection system. When you need help, you contact the specific authority that manages your account, not a central office. Which authority that is depends on where you got your tag and which roads you use most.
The fastest way to reach the right office is to know your state first. If you have your E-ZPass tag or account statement, it will show which authority issued it. Once you know that, you can call, email, or visit the website for that specific authority. Most offer phone support during business hours, online account management, and email for written questions.
Key Takeaways
- E-ZPass is run by separate toll authorities in each state, so you contact the authority that issued your tag, not a national customer service line.
- Your account statement or the back of your tag shows which authority manages your account.
- Most E-ZPass authorities offer phone support during weekday business hours, online account access 24/7, and email for questions that do not need an when ready answer.
- If you do not know which authority issued your tag, you can call the main E-ZPass website or your state's transportation department to find out.
Contact information by state and toll authority
The E-ZPass network spans multiple states, and each state or region has its own toll authority. Below are the main contact methods for the largest authorities. If your state is not listed or you are unsure which authority manages your account, start with your state's Department of Transportation.
| Authority / State | Phone | Website | |
|---|---|---|---|
| New York (E-ZPass NY) | 1-800-333-8655 | www.e-zpassny.com | Available through website contact form |
| New Jersey (E-ZPass NJ) | 1-888-288-6688 | www.nj.gov/ezpass | Available through website contact form |
| Pennsylvania (E-ZPass PA) | 1-877-736-6727 | www.paturnpike.com | Available through website contact form |
| Maryland (E-ZPass MD) | 1-888-321-6824 | www.ezpassmd.com | Available through website contact form |
| Delaware (E-ZPass DE) | 1-302-283-4929 | www.ezpassde.com | Available through website contact form |
| Massachusetts (E-ZPass MA) | 1-617-954-2175 | www.mass.gov/ezpass | Available through website contact form |
| Connecticut (E-ZPass CT) | 1-860-594-2000 | www.ct.gov/dot | Available through website contact form |
Phone lines are typically open Monday through Friday during standard business hours. Wait times can be longer during morning and early afternoon. If you reach a busy line, the website contact form or email often has a faster response time for non-urgent questions.
What you can handle online without calling
Most E-ZPass authorities let you manage your account through their website or mobile app without speaking to anyone. You can check your balance, view transaction history, update your payment method, change your vehicle information, and report a lost or damaged tag—all from your computer or phone.
To log in, you will need your account number and password. If you have forgotten your password, the website has a reset option. If you have forgotten your account number, you can usually look it up using your email address or phone number associated with the account. This self-service route often takes minutes instead of waiting on hold.
When to call instead of using the website
Call the toll authority directly if you need to dispute a charge, report a tag that is not reading correctly, replace a lost or stolen tag, or discuss payment plan options. These situations usually require talking to someone who can access your full account history and make notes about your case.
Have your account number, the dates of any disputed charges, and your vehicle information ready before you call. If you are calling about a specific toll transaction, have the date and location if possible. This information helps the representative locate the charge quickly and resolve the issue faster.
Getting help if you do not know which authority issued your tag
If you do not have your account statement or tag handy, you can find out which authority manages your account by calling your state's Department of Transportation. They can tell you based on your license plate number or vehicle registration. Alternatively, if you remember which toll road you used when you got the tag, you can search that road's name plus "E-ZPass" to find the right authority.
Once you know the authority, save that phone number and website in your phone or email. You will need it if your tag malfunctions, your account runs low, or you need to update your vehicle information.
What to do if you cannot reach customer service
If phone lines are consistently busy or you do not get a response to an email within a few business days, try the online contact form on the authority's website. Many authorities prioritize web submissions because they route directly to the right department. You can also visit a toll plaza in person during business hours—most have customer service windows where staff can help with account questions.
If you are having a billing dispute or believe you were charged incorrectly, document the charge with a screenshot or photo of your statement, then submit it through the website contact form or email. Written documentation creates a record of your complaint and often gets faster resolution than a phone call.
Frequently Asked Questions
Can I call one E-ZPass number for all states?
No. Each state or toll authority has its own customer service line. Calling the wrong authority will not help because they cannot access accounts from other states. Check your tag or statement to find the right authority for your account.
What hours is E-ZPass customer service open?
Most authorities are open Monday through Friday, 8 a.m. to 5 p.m. or 6 p.m. Some offer extended hours or weekend service. Check your specific authority's website for exact hours, as they vary by location.
How long does it take to get a response to an email?
Response times vary by authority, but most aim to reply within one to three business days. If your issue is urgent, calling during business hours is faster. For non-urgent questions like updating your address, email is fine.
Do I need my account number to call customer service?
Having it helps, but it is not always required. Customer service can usually look up your account using your license plate number, phone number, or email address. If you have your account number handy, provide it to speed up the process.
What if I lost my E-ZPass tag?
Call or log into your account online to report it lost or stolen. The authority will deactivate the old tag so no one else can use it, and you can order a replacement. Most authorities charge a small fee for a replacement tag, and it takes one to two weeks to arrive by mail.