E-ZPass phone numbers by state and region

E-ZPass is a toll collection system used across the Northeast and Mid-Atlantic, and each state or regional authority runs its own customer service line. There is no single national E-ZPass number — the number you call depends on which state issued your transponder and where you use it most.

The main regional E-ZPass customer service centers are:

  • New York: 1-800-333-8655
  • New Jersey: 1-888-288-6865
  • Pennsylvania: 1-877-736-6727
  • Delaware: 1-302-283-4929
  • Maryland: 1-888-321-6388
  • Virginia: 1-888-321-6388
  • West Virginia: 1-877-982-7277
  • Ohio: 1-877-644-6388
  • Illinois: 1-877-644-6388

If you are unsure which state issued your transponder, check your account statement or the back of your E-ZPass tag. You can also visit the E-ZPass interagency website at www.ezpass.org to find the correct number for your region.

Key Takeaways

  • E-ZPass customer service is run by individual states and regions, so you must call the number for the state that issued your transponder, not a national line.
  • Most state E-ZPass lines are toll-free and available during business hours, typically Monday through Friday.
  • Before calling, have your account number or transponder number ready, which appears on your statement or the back of your tag.
  • If you cannot reach your state's line, the E-ZPass interagency website at www.ezpass.org lists all regional customer service contacts and hours.

What to have ready before you call

When you contact E-ZPass customer service, the representative will ask for information to locate your account. Having these details ready will speed up your call.

Gather your account number (found on your monthly statement or invoice), your transponder number (printed on the back of your E-ZPass tag), and your license plate number. If you are calling about a specific toll charge or transaction, have the date and location of that toll ready as well. If your account is linked to a vehicle registration, have that information available too.

Common reasons to call E-ZPass customer service

E-ZPass customer service handles account questions, transponder issues, and toll disputes. The most frequent calls are about low or empty account balances, lost or damaged transponders, incorrect toll charges, and account setup or changes.

If your transponder is not reading at toll plazas, the representative can check whether it is active and functioning. If you see a toll charge you do not recognize, you can dispute it over the phone or request a review. If you are moving to a different state or changing vehicles, customer service can help you update your registration or request a new transponder for a different vehicle.

Hours of operation and wait times

Most E-ZPass regional customer service lines operate Monday through Friday, 7 a.m. to 7 p.m. Eastern Time, with limited or no weekend hours. Some states offer Saturday service from 9 a.m. to 5 p.m. Call times are typically shortest early in the morning or late in the afternoon; mid-morning and lunch hours often have longer waits.

Wait times vary by region and time of day. During peak commute seasons (summer and holidays), lines tend to be busier. If you reach a busy line, ask if you can request a callback rather than waiting on hold.

Online and mail alternatives to phone contact

If you prefer not to call, most E-ZPass regions offer online account management through their state websites. You can log into your account to check your balance, view transaction history, add funds, and update your vehicle or payment information without speaking to a representative.

Each state's E-ZPass website also has a contact form for written inquiries, though responses typically take several business days. For urgent issues — such as a transponder that is not working at toll plazas — a phone call is usually faster. For account updates or balance inquiries, the online portal is often the quickest option.

What to do if you cannot reach your state's line

If the phone number for your state is not working or you cannot reach anyone, visit www.ezpass.org and select your state from the map. The interagency website lists all active customer service numbers, hours, and links to each state's online portal.

You can also contact the toll authority that operates the specific toll road or bridge where you had an issue. For example, if you have a question about a toll on the New Jersey Turnpike, you can reach the New Jersey Turnpike Authority directly. The toll receipt or your account statement will show which authority collected the toll.

Frequently Asked Questions

What if I lost my transponder and need a replacement?

Call your state's E-ZPass customer service line and report the transponder lost or damaged. They will deactivate the old one and can mail you a replacement, usually within 5 to 10 business days. Some states charge a small fee for replacement; others do not. Ask about the fee and whether expedited shipping is available.

Can I dispute a toll charge over the phone?

Yes. Have the date, time, and location of the toll ready, and explain why you believe the charge is incorrect. The representative will document your dispute and may refund the charge when ready or send you a review within a few weeks. Keep your account statement as proof of the dispute.

Do I need to call a different number if I use E-ZPass in multiple states?

No. Call the customer service line for the state that issued your transponder. That representative can see all your toll activity across all E-ZPass states and help with any account issue, even if the toll was charged in a different state.

What happens if I call outside of business hours?

Most E-ZPass lines do not have after-hours phone support. However, you can log into your online account 24/7 to check your balance, view charges, and add funds. For urgent issues, check your account statement for the toll authority's direct number and try reaching them instead.