EZPassMD's main customer service number is 1-888-321-6824

That number connects you to the Maryland Transportation Authority's EZPass customer service team. They handle account questions, tag problems, toll disputes, and payment issues. The line is staffed Monday through Friday, 7 a.m. to 7 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Sunday service is not available.

When you call, have your EZPass account number or the tag number ready. If you're calling about a specific toll charge or invoice, have that information nearby too. The wait time varies depending on call volume, but you can expect to speak with someone rather than navigate an automated system for most account matters.

Key Takeaways

  • EZPassMD customer service is reached at 1-888-321-6824, Monday through Saturday during business hours.
  • You can also manage your account online through the EZPass website without calling, including viewing charges and updating payment methods.
  • For toll disputes or incorrect charges, you will need your account number and the specific transaction details.
  • The Maryland Transportation Authority runs EZPass, so all customer service representatives work for that state agency.

What you can handle by phone versus online

Some tasks are faster online. You can log into your EZPass account at www.ezpassmd.com to view your toll history, update your payment method, check your balance, and read statements without waiting on hold. The website is available 24 hours a day.

Call the customer service line when you need to dispute a charge, report a lost or damaged tag, add a vehicle to your account, or discuss payment plan options. These situations usually require a conversation because the representative needs to document your issue and may need to investigate your account history.

Setting up your account or adding a vehicle

If you're setting up EZPass for the first time or adding a second vehicle, you can start online at www.ezpassmd.com. The website walks you through entering your vehicle information, payment method, and personal details. You'll receive your tag by mail within 7 to 10 business days.

If you run into problems during online setup or need to discuss payment options before you commit, calling 1-888-321-6824 can save you time. A representative can answer questions about how tolls work on specific Maryland roads, what the monthly costs typically look like, and whether you're may be able to access for any discounts.

Reporting a lost, stolen, or damaged tag

If your EZPass tag is lost, stolen, or no longer works, you must call customer service. They will deactivate the old tag so no one else can use it and order a replacement. This protects you from being charged for tolls someone else drives through.

Have your account number ready when you call. The replacement tag arrives by mail, usually within 7 to 10 business days. Until it arrives, you can request a temporary toll invoice option so you don't rack up unpaid tolls on your account.

Disputing a toll charge or invoice

If you believe you were charged incorrectly, call 1-888-321-6824 with the date, time, and location of the toll you're questioning. Have your invoice or statement in front of you. The representative will look up the transaction and can explain why the charge appeared or start an investigation if something looks wrong.

Disputes can take several weeks to resolve because the Maryland Transportation Authority has to review toll booth records and video if necessary. Don't ignore an invoice while disputing it—continue making payments on the rest of your account to avoid late fees or suspension of your tag.

Payment problems and account suspension

If your account is past due or your tag has been suspended, calling customer service is your fastest option. They can tell you exactly what you owe, discuss payment arrangements, and reactivate your tag once payment is received or a plan is in place.

EZPass accounts can be suspended if you fall significantly behind on tolls. Once suspended, your tag won't work at toll plazas. Calling to set up a payment plan before suspension happens is much easier than dealing with it after, but customer service can work with you either way.

Frequently Asked Questions

What if I can't reach anyone during business hours?

The EZPass website at www.ezpassmd.com is available 24/7 for viewing your account and most routine tasks. For urgent issues that require a person, you'll need to call during the hours listed. If you call outside business hours, you can leave a message and a representative will return your call the next business day.

Can I reach EZPass through email or live chat?

The Maryland Transportation Authority does not currently offer email or live chat support for EZPass. Phone is the primary way to reach a representative. The website has a contact form, but phone calls are answered faster for time-sensitive issues like disputed charges or suspended tags.

Do I need to call if I'm just checking my balance?

No. Log into your account at www.ezpassmd.com to see your current balance, recent charges, and payment history anytime. Calling customer service is only necessary if you need to make changes, dispute something, or discuss your account with a representative.

What happens if I move out of Maryland?

Call 1-888-321-6824 to discuss your options. EZPass works on toll roads in other states, so you may be able to keep your account active. If you're moving somewhere without EZPass roads, customer service can help you close your account and process any refund due.