NC Quick Pass is North Carolina's toll collection system, and you can pay your bill through their website, by phone, or by mail
NC Quick Pass charges tolls on certain highways in North Carolina, primarily I-77 in the Charlotte area. When you use a tolled highway, the toll is either charged to a prepaid account or billed to the vehicle's registered owner. You do not have to set up an account in advance — if you don't have one, you'll receive a bill in the mail.
The fastest way to pay is through the NC Quick Pass website at ncquickpass.com. You can also pay by phone, mail, or in person at a payment location. Payment methods and important date vary depending on whether you're paying an existing bill or setting up a prepaid account for future tolls.
Key Takeaways
- Pay online at ncquickpass.com using a credit card, debit card, or bank account without creating an account first.
- If you received a bill in the mail, the due date is printed on it; paying late may result in additional fees and a suspension notice.
- You can set up a prepaid account to avoid receiving bills and to lock in a discount on tolls.
- Phone payments go to 1-877-NC-TOLL-1 (1-877-628-6551), and you'll need your bill number or license plate.
- Mail payments should be sent to the address on your bill and may take 7 to 10 days to post to your account.
Paying a bill you received in the mail
If you drove on a tolled highway without a prepaid account, NC Quick Pass will mail you a bill to the address on file with the North Carolina Division of Motor Vehicles. The bill shows the toll amount, the due date, and your options for payment. The due date is typically 30 days from the bill date, but check your specific bill to be certain.
To pay online, go to ncquickpass.com and select "Pay a Bill." You do not need to create an account. Enter your bill number (found on the bill itself) or your license plate number, and the system will pull up what you owe. You can pay with a Visa, Mastercard, American Express, Discover card, or a bank account. Payment is processed when ready, and you'll receive a confirmation number.
If you pay by phone, call 1-877-NC-TOLL-1 (1-877-628-6551). Have your bill number or license plate ready. A representative will confirm the amount and process your payment over the phone using a credit card or debit card.
To pay by mail, send a check or money order to the address printed on your bill. Include the bill number or your license plate number with your payment. Mail payments typically take 7 to 10 business days to post, so send it early if your due date is approaching.
Setting up a prepaid account to avoid future bills
A prepaid account lets you load money in advance so tolls are deducted automatically when you use a tolled highway. You won't receive individual bills, and you'll receive a 10% discount on tolls. To set up an account, go to ncquickpass.com and select "Create Account." You'll need your vehicle's license plate number, the state it's registered in, and a payment method.
When you create an account, you choose how much to deposit upfront. The minimum varies, so check the website for current requirements. You can set up automatic replenishment so the account refills when the balance drops below a certain amount, or you can add money manually whenever you want.
If you already have a prepaid account and need to add funds, log in at ncquickpass.com, select "Add Funds," and choose your payment method. You can also call 1-877-NC-TOLL-1 to add funds by phone.
What happens if you don't pay on time
If your bill is not paid by the due date, NC Quick Pass will send a reminder notice. If payment is still not received after a set period, you may receive a suspension notice, which means you cannot renew your vehicle registration until the toll bill is paid. The bill may also include late fees or collection costs.
If you received a suspension notice or believe there's an error on your bill, contact NC Quick Pass directly at 1-877-NC-TOLL-1 or through their website. You can dispute a charge if you believe it was made in error, and the company will investigate. Provide your bill number and explain the issue clearly.
Paying in person at a payment location
NC Quick Pass accepts in-person payments at certain locations in North Carolina. Payment locations are listed on the ncquickpass.com website under "Pay in Person." You'll need your bill number or license plate number. In-person payments are processed when ready, and you'll receive a receipt.
In-person payment is useful if you prefer not to pay online or by phone, or if you want to may support your payment is received right away without waiting for mail delivery.
Understanding your bill and account information
Your NC Quick Pass bill shows each toll transaction, the date and time it occurred, the highway or toll plaza where it was charged, and the toll amount. If you see a charge you don't recognize, note the date, time, and location, and contact NC Quick Pass to report it.
You can view your account history and recent transactions online at ncquickpass.com by logging in with your account number or license plate. This is helpful for tracking your spending and catching any errors early. If you have a prepaid account, you can also see your current balance and when it will need to be refilled.
Frequently Asked Questions
Can I pay someone else's NC Quick Pass bill?
Yes. You can pay online using their bill number or license plate number without creating an account. You do not need to be the registered owner to pay a bill. If paying by phone or mail, have the bill number ready.
What if I don't have my bill number?
You can use your license plate number instead when paying online or by phone. The system will pull up any outstanding tolls associated with that plate. Make sure you enter the state where the vehicle is registered.
Does NC Quick Pass accept payment plans?
Contact NC Quick Pass directly at 1-877-NC-TOLL-1 to discuss payment options if you cannot pay the full amount by the due date. Representatives can explain what options may be available based on your situation.
How long does it take for an online payment to show up?
Online payments are processed when ready and you'll receive a confirmation number right away. However, it may take 1 to 2 business days for the payment to appear in your account history on the website.
What if I move and my address changes?
Update your address with the North Carolina Division of Motor Vehicles when you renew your registration or change your address on file. NC Quick Pass uses the DMV address to mail bills, so keeping it current ensures you receive notices on time.