SunPass customer service phone number and hours

The main SunPass customer service line is 1-888-865-7287. This number handles account questions, toll disputes, payment issues, and transponder replacements. The line is open Monday through Friday, 8 a.m. to 6 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. It is closed on Sundays and major holidays.

SunPass also operates a separate toll violation line at 1-888-TOLL-FLA (1-888-865-5352) if you received a toll notice in the mail and need to dispute it or set up a payment plan. This line has the same hours as the main customer service number.

Wait times are typically shortest early in the morning or mid-afternoon on weekdays. If you call during lunch hours (11 a.m. to 1 p.m.) or late afternoon, you may wait longer.

Key Takeaways

  • The main SunPass number is 1-888-865-7287, open Monday through Saturday during business hours.
  • Call 1-888-TOLL-FLA (1-888-865-5352) specifically if you received a toll violation notice and need to dispute or pay it.
  • You can manage your account online at sunpass.com without calling, including adding funds and viewing your transaction history.
  • Have your SunPass account number or transponder ID ready when you call to speed up the process.

What you can handle online instead of calling

The SunPass website at sunpass.com lets you handle many issues without waiting on hold. You can log into your account to add prepaid funds, view recent tolls and charges, update your payment method, and check your transponder status. The website also shows you which toll roads accept SunPass and current toll rates.

If you lost your transponder or it is not working, you can order a replacement through your online account. A new transponder typically arrives within 7 to 10 business days. If you need one faster, calling customer service may give you options for expedited shipping or in-person pickup at a SunPass customer service center.

The SunPass mobile app (available on iOS and Android) offers the same account management features as the website, plus real-time notifications when tolls are charged to your account.

SunPass customer service centers in Florida

If you prefer to handle your account in person, SunPass operates customer service centers across Florida. These locations let you purchase a new transponder, add funds to your account, and speak with a representative face-to-face. Center locations and hours vary by city.

You can find the nearest center by visiting sunpass.com and using their location finder, or by calling 1-888-865-7287 and asking for the address and hours of the center closest to you. Many centers are open during standard business hours, though some have extended evening or Saturday hours.

What information to have ready before you call

When you call SunPass customer service, have the following information available to speed up your call: your SunPass account number (found on your transponder or in your online account), your transponder ID number, your vehicle license plate number, and the phone number associated with your account.

If you are calling about a specific toll charge or violation, have the date and location of the toll ready. If you are disputing a charge, have any documentation you collected (photos, receipts, or proof of payment) nearby so you can reference it during the call.

Common reasons to contact SunPass

Drivers call SunPass most often to add funds to a low or empty account, report a transponder that is not reading properly at toll plazas, or dispute a toll charge they believe was incorrect. You can add funds online or by phone, and the money is usually available within 24 hours.

If your transponder is not working, customer service can test it remotely and determine whether it needs to be replaced. If tolls are being charged to your account but you do not have a working transponder, call when ready to report it — SunPass may be able to reverse recent charges if you can show the transponder was malfunctioning.

Toll violation notices (citations for unpaid tolls) require a response within a set timeframe. If you received one, contact the toll violation line to understand your options: you can dispute the charge, request a payment plan, or pay in full.

Billing and payment questions

If your account is set to automatic replenishment and you want to change the amount or turn it off, you can do this through your online account or by calling customer service. Automatic replenishment adds funds to your account when the balance drops below a threshold you set.

If a charge appears on your account that you do not recognize, call customer service with the date and location of the toll. They can look up the transaction and explain what toll road it was charged on. If you believe the charge is wrong, they can start a dispute process, which typically takes 30 to 60 days to resolve.

Frequently Asked Questions

Can I pay a SunPass toll violation over the phone?

Yes. Call the toll violation line at 1-888-TOLL-FLA (1-888-865-5352) to pay a citation or set up a payment plan. You will need the violation notice number from the citation you received in the mail. Payment by phone is accepted via credit card, debit card, or electronic check.

What should I do if my transponder is not working?

Call 1-888-865-7287 and describe the problem — for example, whether tolls are not being charged at all or are being charged inconsistently. Customer service can test the transponder and determine if it needs replacement. If it is defective, they can send you a new one or direct you to a customer service center for when ready pickup.

How long does it take to add funds to my SunPass account?

Funds added online or by phone are usually available within 24 hours. If you need funds when ready, visit a SunPass customer service center in person — they can add funds and set up them right away so you can use the toll roads the same day.

Can I transfer my SunPass transponder to a different vehicle?

Yes. Log into your account at sunpass.com and update the vehicle information, or call 1-888-865-7287 to have a representative change it for you. You will need the new vehicle's license plate number. The change takes effect within a few hours.

What if I moved out of Florida and no longer need SunPass?

Call 1-888-865-7287 to close your account. If you have a prepaid balance remaining, SunPass will issue a refund. The refund is typically sent to the original payment method within 30 days. You can also return your transponder to any SunPass customer service center.